CRM Creative Director / Copy Contractor (Remote) at Deloitte | USA | $90/hr – $100/hr

Deloitte

CRM Creative Director / Copy Contractor (Remote)

USA (Remote)

$90/hr – $100/hrSenior Level4+ years expContract

Posted 5 months ago

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Job Summary

Drive CRM-centric copywriting for omni-channel campaigns, translating briefs into high-impact assets across email, direct mail, and loyalty programs.

Own conceptualization and writing of multi-channel assets aligned to client objectives.
Must-have: 4+ years in CRM/digital copywriting with a strong portfolio.
Standout: Proven ability to translate data and briefs into personalized, high-performing messages.

Job Description

Responsibilities

Conceptualize, write, and refine multi-channel assets with focus on email and direct mail, ensuring every word and story ladder up to client objectives, leverage insights from brief related to audience, personalization, and product, and deliver on campaign tone and brand voice.
Collaborate with CRM strategists to map customer journeys and identify high-impact engagement moments, shaping messages that foster loyalty and maximize lifetime value.
Translate creative briefs and business goals into actionable, engaging assets, incorporating data, feedback, and best practices to optimize campaign performance.
Present creative ideas and rationales to clients and internal teams, championing narrative strategy and adapting to evolving feedback and real-time performance data.
Work cross-functionally with designers, producers, and technologists to ensure cohesive and impactful omni-channel campaign delivery.

Requirements

Bachelor’s degree (or equivalent) in English, Communications, Marketing, Advertising, Digital Media, or related field.
4+ years’ experience in copywriting with a focus on CRM, digital, or content-driven marketing (brand, agency, or publisher environment).
Proven record in developing high-impact messaging for omni-channel CRM campaigns.
Experience leveraging customer data and analytics to personalize messaging and drive campaign performance.
Strong portfolio of work showcasing CRM, loyalty, and data-driven creative.
Excellent communication and presentation skills, with a collaborative and strategic mindset.

Deloitte

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. The content on this page contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on content from this page.

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