CRM & Client Development Analyst at Vacheron Constantin | New York City, NY | $85K/yr – $100K/yr

Vacheron Constantin

CRM & Client Development Analyst

New York City, NY (On-site)

$85K/yr – $100K/yrMid Level3+ years expFull time

Posted 7 weeks ago

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Job Summary

Own CRM data integrity and analytics for the Americas, turning client data into actionable moves across acquisition, retention, and client development; run end-to-end CRM campaigns with HQ and boutiques while elevating data standards across client touchpoints.

CRM data integrity and dashboards ownership for the region
End-to-end campaign execution and cross-team collaboration

Job Description

Act as a key user of Salesforce and related tools (e.g., Looker, SAP), ensuring optimal usage, data integrity, and issue resolution
Analyze and interpret client data to generate actionable insights that support acquisition, retention, and client development strategies
Develop and maintain regular and ad-hoc reporting dashboards for the Americas region, including boutique-level performance tracking
Monitor CRM KPIs (e.g., data capture rate, client engagement, repeat purchase behavior) and identify opportunities for improvement
Partner with HQ and regional stakeholders to deliver quarterly performance reviews and strategic recommendations
Support the end-to-end execution of CRM campaigns (email, events, and client outreach) in collaboration with local and HQ CRM teams
Track and analyze campaign performance, delivering insights and recommendations to optimize engagement and ROI
Monitor and influence high standards of data capture quality, consistency, and compliance across all client touchpoints to strengthen database potential
Segment and build targeted client lists for campaigns, events, and bespoke clienteling initiatives
Act as key lead between Local HQ and Boutiques to drive clienteling capabilities and elevate usage of clienteling tools. This role will serve as the key interface between Americas and HQ Teams

3 to 5+ years of experience in CRM, data analytics, or digital marketing—preferably within luxury retail or a client-centric environment
Strong analytical mindset with the ability to translate data into actionable business insights
Advanced proficiency in Microsoft Excel; experience with CRM and BI tools such as Salesforce, Looker, or SAP preferred
Detail-oriented with a high level of accuracy and data integrity awareness
Strong organizational and project management skills, with the ability to manage multiple priorities
Excellent communication and stakeholder management skills across cross-functional teams
Proactive, self-motivated, and solutions-oriented approach
Fluent in English; Spanish or French is a plus
Bachelor’s degree or equivalent required
Passion for luxury, craftsmanship, and delivering exceptional client experiences

Experience with boutique CRM activation or clienteling programs
Advanced data visualization skills
Prior experience in the Americas region a plus
Knowledge of Salesforce and BI tools beyond basics

Vacheron Constantin

3.8 Glassdoor

Vacheron Constantin celebrates 270 years as the world’s longest-standing watchmaker in continuous production since 1755. We are proud to have maintained the highest levels of excellence and stylistic sophistication through so many generations. Headquartered in Geneva, Switzerland, we have a growing network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of 1,500 watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. While we believe we are ‘one of not many’, we have the humility to admit, in the words of our founder, that better is always possible. For us, it’s a never-ending quest.

Plan-les-Ouates, Geneva, CHE

1.1K employees (234 in marketing)

www.vacheron-constantin.com

82% recommend to a friend

85% CEO approval