Responsibilities

• Welcome and check in guests with a positive and professional attitude.
• Handle ticketing, waivers, wristbands, and payment transactions accurately.
• Answer guest questions, explain attractions, and provide information about park rules and safety guidelines.
• Assist with lost and found and guest concerns, escalating issues to management when needed.
• Intervene politely but firmly when guests engage in unsafe behavior.
• Restock supplies, and support front desk operations when needed.
• Promote and sell park merchandise, add-ons, memberships, party packages, and gift cards to guests.
• Supervise Trampoline zones, Strike Arena, Soft Play, ropes courses, Multi-Court, Battle Beam, Valo Arena, Valo Climb, VR Arena, and other activities to ensure guest follow safety rules at all times.
• Perform safety checks on equipment, harnesses, and guest wristbands before use
• Reset equipment and prepare attractions between guest uses to keep operations smooth.

Requirements

• Ability to consistently make safe and responsible decisions in a fast-paced environment.
• Comfortable standing for extended periods, walking across large facilities, and occasionally lifting up to 30 lbs (e.g., equipment reset, supplies, decorations).
• Friendly, approachable, and able to engage positively with children, parents, and groups of all sizes.
• Clear and professional communication with guests, teammates, and supervisors.
• Ability to monitor trampoline and adventure attractions, identify potential risks, and intervene confidently but respectfully.
• Willingness to collaborate with other staff members, rotate roles when needed, and support teammates during busy times.
• Must be available evenings, weekends, and holidays, as these are peak times for the park.
• Previous experience in customer service, hospitality, childcare, or recreation is helpful but not required — training will be provided.
• Background Check / Safety Requirement: Employment is contingent on passing a background check to ensure the safety of our guests and compliance with company standards

Nice to have

• Previous experience in customer service, hospitality, childcare, or recreation is helpful but not required — training will be provided.
• High-energy people focused team player
• Willingness to collaborate with other staff members, rotate roles when needed, and support teammates during busy times
• Comfortable standing for extended periods, walking across large facilities, and occasionally lifting up to 30 lbs

Benefits

• A Thrilling Work Environment – Work in an energetic, engaging atmosphere where every day brings new challenges and excitement. Who wouldn’t love being part of a team that creates unforgettable experiences?
• Career Growth & Development – We invest in our employees by providing opportunities for skill development, career advancement, and personal growth. Your potential is limitless with us.
• Recognition & Rewards – Hard work and dedication don’t go unnoticed. We celebrate achievements and recognize contributions, ensuring that you feel valued and appreciated.
• Be Part of a Thriving Industry – Join a company at the forefront of the entertainment sector, where innovation, creativity, and teamwork drive success.