Creative Services and Content Specialist

Responsibilities

• Create and Refine Campaign Creative
• Partner with marketing teammates and paid-media partners to develop creative for seasonal campaigns, passes, lessons, events, dining, and other resort offerings. Build cohesive concepts and channel-specific assets for paid social, display, web, email, social, and print.
• Use performance feedback, audience insights, and testing to refine the work. Your focus is creative development and execution, in collaboration with the people managing channels and campaign performance.
• Bring the Brand to Life on the Mountain
• Design signage, environmental graphics, digital-screen content, and branded materials that connect the guest experience from arrival through the end of the day. Apply Crystal's brand consistently while creating work suited to each space and audience.
• Own the design and upkeep of Crystal's visual wayfinding system in partnership with Operations and Guest Services. Create clear, legible information that helps guests navigate, with operating teams confirming content accuracy and operational requirements.
• Take Projects Through Production
• Manage assigned creative projects from brief to finished product, including concepts, timelines, specifications, proofs, and production-ready files. Coordinate with printers, sign fabricators, freelancers, agencies, and resort teams as needed.
• Support vendor estimates and production costs within approved budgets, coordinate fabrication and installation, and review finished work on-site. Keep signage and screen graphics current, including updates, replacements, and removal of outdated creative.
• Build Systems That Make Good Work Easier

Requirements

• Three or more years of professional graphic design, creative services, advertising, or related experience
• Strong proficiency in Adobe Creative Cloud, particularly Photoshop, Illustrator, and InDesign
• Experience creating digital advertising and campaign assets
• Experience with print production, large-format graphics, or signage, including preparing production-ready files
• A strong understanding of typography, layout, visual hierarchy, legibility, and brand consistency
• The ability to take a creative brief from concept through final execution
• Strong organization, attention to detail, and the ability to manage multiple projects
• A collaborative approach, openness to feedback, and clear communication about priorities and deadlines
• Demonstrated knowledge of marketing practices and principles
• Evidence of effective communication skills.

Preferred

• Photography, video editing, motion graphics, and illustration skills are welcome additions.
• Experience with outdoor, hospitality, travel, lifestyle, sports, or destination brands is a plus, not a requirement.
• A degree in graphic design, visual communications, marketing, or a related field is preferred, but a strong portfolio and relevant experience matter more.

Benefits

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage