Responsibilities

• - Manage the day-to-day intake, triage, and assignment of incoming creative requests across design, video, digital, and motion graphics.
• - Serve as the primary operational connector between internal business partners and the creative studio, ensuring clear briefs, defined scopes, and aligned timelines.
• - Monitor project schedules, milestone progress, and asset delivery to ensure projects stay on time and on brand.
• - Work closely with creative and production management leads to maintain visibility into studio bandwidth and resource availability during task assignment.
• - Partner with internal clients during the kickoff stage to translate business needs into actionable, fully baked creative briefs.
• - Demonstrate a strong foundational understanding of creative production workflows across print, digital, and video/multimedia to accurately scope effort and timelines.
• - Act as a clear, communicative liaison between internal clients and creative staff, managing expectations on scope, bandwidth, and turnaround times with tact and clarity.
• - Navigate shifting business priorities with flexibility, helping re-triage incoming requests when urgent business needs arise.

Requirements

• - 3+ years of creative operations, traffic management, or producer experience within an agency or internal creative studio.
• - Bachelor’s degree in Communications, Marketing, Graphic Design, or a related field.
• - Strong foundational understanding of creative production processes across static design, digital, and video/multimedia formats.
• - Proven experience managing project intake, creative briefing, and internal client communications.
• - Strong diplomacy and negotiation skills to handle pushback constructively when managing client expectations, rush requests, or competing deadlines.
• - Hands-on experience with project management and workflow management software (e.g., Hive, Asana, Workfront, Monday.com).
• - Exceptional organizational, communication, and multi-tasking abilities.
• - Familiarity with design and video tools (e.g., Adobe Creative Cloud, Figma) to understand asset requirements and formats.
• - 3+ years of creative operations, traffic management, or producer experience within an agency or internal creative studio.
• - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Benefits

• - Incentive Bonus Plans
• - Medical, Dental, Vision benefits
• - 401K with Company Match
• - 10 Paid Holidays
• - Generous Paid Time Off Packages
• - Employee Stock Purchase Plan
• - Paid Parental & Family Leave
• - and more!