Responsibilities

• Brand Overhaul - Lead a comprehensive rebrand of PolyAI — from positioning and visual identity to brand voice, messaging architecture, and design system — fit for a Series D enterprise AI company competing with Salesforce, Genesys, and Five9 in the boardroom
• Develop a brand that makes the abstract tangible: helping enterprise buyers (CX leaders, IT executives, CFOs) understand, trust, and feel excited about voice AI
• Build and maintain a scalable brand system — guidelines, component libraries, templates — that enables consistency across a fast-moving, globally distributed org
• Own the creative expression of PolyAI across all touchpoints: website, sales collateral, product UI, events, analyst presentations, social, and video
• AI-Augmented Design Practice - Build an AI-forward creative team and workflow — using generative AI tools (Midjourney, Runway, Adobe Firefly, and emerging tools) to accelerate production, expand creative range, and prototype faster without sacrificing quality
• Develop standards and guardrails for AI-assisted creative work: when to use it, how to quality-control it, and how to maintain brand integrity as tooling evolves
• Stay at the leading edge of AI-in-design: evaluate new tools continuously and bring your team along as the field moves
• Translate PolyAI's core technology — human-sounding AI, natural conversation, real-time dialogue — into visual and conceptual metaphors that resonate with enterprise buyers who've never seen it before
• B2B and Enterprise Creative - Develop campaign creative for complex, multi-stakeholder B2B buying journeys — from awareness through to late-stage sales enablement
• Partner with Product Marketing to translate technical capabilities (ASR, LLM hallucination reduction, Agent Studio) into compelling, buyer-relevant narratives

Requirements

• 10+ years in brand design, creative direction, or integrated marketing — with at least 3 years in a senior leadership role
• Demonstrable experience leading a rebrand or brand transformation at a B2B technology, SaaS, or enterprise software company
• Portfolio that shows both strategic thinking and executional range: brand systems, campaign creative, digital, and content
• Experience managing distributed or fully remote creative teams across time zones
• Track record of building creative functions at scale: hiring, process-setting, vendor management
• Expert in Figma and Adobe Creative Cloud; fluent in the broader design toolchain (motion, video, web)
• Hands-on experience integrating AI tools into creative workflows — not just awareness of them
• Strong written communication: able to write a creative brief, a brand voice guide, and an exec summary with equal clarity
• Comfortable presenting work at board level and influencing without authority across Product, Sales, and Engineering
• A systems thinker who also sweats the details — you can zoom out to brand architecture and zoom in to kerning

Preferred

• Experience at a voice AI, conversational AI, or contact center technology company
• Background in or strong exposure to enterprise CX, contact center, or fintech/hospitality verticals
• Motion design or video direction experience
• Experience with analyst relations creative (Gartner, Forrester, IDC briefings)

Benefits

• 💰 Participation in the company’s employee share options plan
• 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• 👪 Life Insurance
• ◻️ STD and LTD
• 💰 The opportunity to contribute to the company's 401k plan
• 🏝 Flexible PTO policy + 11 designated company holidays
• 📚 Annual learning and development allowance
• 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• 🧡 Enhanced parental leave
• 👨‍👩‍👧 Company-funded fertility and family-forming programmes