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PolyAI

Brand

Company overview

The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.
Founded in 2017
San Mateo, California, USA
342 employees (41 in marketing)
poly.ai

Salaries

Typical salary range

$90,000 – $107,000

/ yr

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People

Founders and leadership

Eddy Su
Eddy Su
Co-founder
At the company for 8 years 9 months
Shawn Wen
Shawn Wen
CTO and Co-Founder
At the company for 8 years 9 months

Marketing leadership

Michelle Schroeder
Michelle Schroeder
Chief Marketing Officer
At the company for 3 years 7 months
Brian Thompson
Brian Thompson
VP of Product Marketing & GTM
At the company for 1 year 11 months
Emily Gerston
Emily Gerston
Head of Global Talent Acquisition
At the company for 3 years 5 months
Amy Wang
Amy Wang
Head of Demand Generation
At the company for 3 years 3 months

Hiring contacts

Emily Gerston
Emily Gerston
Head of Global Talent Acquisition
At the company for 3 years 5 months
Peyton Goodwin
Peyton Goodwin
Talent Acquisition Manager - Global Revenue & Corporate Functions
At the company for 1 year 7 months

Hiring activity

Open marketing jobs over time

17 open now

Headcount trend

Company growth over the last 12 months

Headcount +56.2% year over year

Funding

Total funding

$202M

Last raise

$86M

Series D, 3 months ago

Funding history

Dec 2025

Series D PolyAI · $86M

May 2024

Series C PolyAI · $50M

Sep 2022

Series B PolyAI · $40M

Sep 2021

Series A PolyAI · $14M

Mar 2019

Series A PolyAI · $12M

Jan 2017

Seed Round PolyAI

Audience

Monthly website visitors
168.4K
Month over month-5.6%
Quarter over quarter-14.1%
Top sourceSearch (48.9%)
Ad budget per month$102.6K
Average search rank37.9
Traffic source mix
Search
48.9%
Direct
39.6%
Referral
7.6%
Social
2.9%
Paid referral
0.9%

LinkedIn followers

Follower count and growth

Total followers

71.6K

12-mo growth

—

Monthly growth

+7.8%

News

Links

poly.aiLinkedInCrunchbaseX (Twitter)