Product Communications Lead

Responsibilities

• Define PolyAI's product communications strategy — the messaging architecture, proof points and narrative arc that connect what we ship to what enterprise buyers care about
• Lead product launches and feature announcements end to end: positioning, press, launch assets, internal enablement, and the follow-through that turns a launch into pipeline
• Partner with product and engineering to translate technical capability into claims we can defend, and to kill the ones we can't
• Own the customer proof engine — case studies, deployment stories, and measurable outcomes from live production traffic
• Run analyst and press relations for product: brief Gartner, Forrester and Opus-type analysts, and build relationships with the reporters covering enterprise AI and CX
• Build enterprise-grade materials for C-suite and technical buyers covering capability, security, compliance and business case
• Engage the technical and operator community through docs narratives, developer-facing content, and honest, specific storytelling about how the product works
• Create messaging frameworks that hold up across sales, marketing, support and exec communication
• Coach product leaders and subject matter experts to be credible external voices
• Keep a sharp eye on the competitive landscape and make fast, well-judged calls on where and how we differentiate

Requirements

• 8+ years in product communications, product marketing or comms at technology companies, ideally including enterprise SaaS or AI/ML products
• Run launches for technical products sold to large enterprises, with a track record you can point to
• Can hold your own in a conversation with an engineer and then explain the same thing to a CFO without losing either of them
• Write exceptionally well — clear, specific, unfussy, no filler
• Have built something from scratch before and prefer that to inheriting a machine
• Understand how enterprise buyers actually evaluate AI vendors: the procurement cycle, the security review, the bake-off, the pilot that has to work
• Strong analyst and media relationships in enterprise tech, or the instincts to build them fast
• Are high agency and low ego, comfortable moving between strategy and execution in the same afternoon
• Bring epistemic humility to a category full of overclaiming — you'd rather be precise than loud
• Are genuinely curious about what these systems can and can't do

Preferred

• 8+ years in product communications, product marketing or comms at technology companies, ideally including enterprise SaaS or AI/ML products
• Run launches for technical products sold to large enterprises, with a track record you can point to
• Can hold your own in a conversation with an engineer and then explain the same thing to a CFO without losing either of them
• Write exceptionally well — clear, specific, unfussy, no filler
• Have built something from scratch before and prefer that to inheriting a machine
• Understand how enterprise buyers actually evaluate AI vendors: the procurement cycle, the security review, the bake-off, the pilot that has to work
• Strong analyst and media relationships in enterprise tech, or the instincts to build them fast
• High agency and low ego, comfortable moving between strategy and execution in the same afternoon
• Epistemic humility to be precise rather than loud
• Genuine curiosity about what these systems can and can't do

Benefits

• Participation in the company's employee share options plan
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• Life Insurance
• ◻️ STD and LTD
• The opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Enhanced parental leave
• ‍‍ Company-funded fertility and family-forming programmes