Responsibilities

• Serve as a day-to-day point of contact for assigned client accounts.
• Manage client requests, priorities, timelines, meetings, notes, follow-ups, and deliverables.
• Turn client requests into clear, actionable briefs for our creative and production teams.
• Coordinate projects across strategy, social, creative, production, editing, design, copywriting, and other internal resources.
• Build and maintain project timelines, workbacks, content calendars, and status trackers.
• Keep clients and internal teams aligned on what’s due, what’s waiting for feedback, what’s approved, and what’s at risk.
• Consolidate client feedback and translate it into clear direction for creative teams.
• Manage review and approval cycles and help prevent unnecessary rounds of revisions.
• Support execution across social, digital, retail/e-commerce, paid media, and broader integrated campaigns.
• Understand platform-specific creative needs across Instagram, TikTok, YouTube, Meta and other digital channels.

Requirements

• Experience working in a creative agency, social media agency, digital agency, brand marketing team, or similar environment.
• You need to understand the work you’re managing.
• Ideally, you have experience with social content, digital campaigns, creative production, content calendars, client communication, briefing creative teams, managing feedback and approvals, and juggling multiple projects at once.
• Strong organization and communication are essential.
• A strong understanding of social and creative is equally important.