Responsibilities

• Build and maintain strong relationships with assigned business partners, serving as their primary EDM contact and trusted advisor.
• Develop a deep understanding of business objectives, customer experience goals, growth priorities, and strategic initiatives.
• Consult with stakeholders to identify opportunities where EDM capabilities should be leveraged to drive measurable business outcomes and customer value.
• Facilitate discussions to clarify needs, define desired outcomes, and align expectations regarding scope, priorities, timing, and delivery considerations.
• Foster collaboration across business and EDM teams to ensure alignment, transparency, and informed decision-making.
• Balance advocacy for business partner needs with stewardship of enterprise priorities, offering thoughtful challenge and alternative solutions when appropriate to drive the best overall outcome.
• Lead intake and discovery discussions to evaluate, document, and refine business requests and opportunities.
• Partner with EDM subject matter experts to facilitate and assess feasibility, define scope, estimate effort, and recommend solutions.
• Guide prioritization decisions by balancing business value, customer impact, strategic alignment, resource capacity, and competing demands.
• Partner with Business Planning and EDM leadership to translate approved priorities into actionable roadmaps and work plans.

Requirements

• Bachelor's degree or equivalent experience.
• 10+ years of experience in account management, business relationship management, consulting, strategy, marketing, digital, technology, or a related field.
• Proven ability to build trusted relationships and influence stakeholders at all levels of an organization.
• Strong business acumen with the ability to align initiatives and investments to business priorities and strategic objectives.
• Experience facilitating prioritization, managing competing demands, and navigating complex trade off decisions.
• Demonstrated ability to provide strategic consultation and constructive challenge, balancing stakeholder needs with enterprise priorities and long term value.
• Excellent communication, facilitation, and presentation skills, with the ability to translate complex concepts into clear recommendations.
• Experience working across cross functional teams to drive alignment, decision making, and successful business outcomes.

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.