Responsibilities

• Point of contact for clients, producing client satisfaction and retention using responsiveness and ease of the process.
• Manage production efforts and facilitate direct mail campaigns from inception to mailing and delivery in an organized and detail-oriented manner, producing the finished products to match the client's source documentation and information.
• Follow core compliance SOPs and QC (Quality Control) procedures; utilize checklists and other company service processes, activities, and operational systems.
• Ensure all client requirements are understood and translated into measurable and effective communication with all necessary end-users.
• Conduct competitive bidding, procurement, price negotiations, and budgeting.
• Interpret and review client's mailplan and source documents to write data processing specifications, personalization, and mailshop instructions.
• Manage project schedules and meet deadlines: set, synchronize, and drive schedules with the client, internal team, and external suppliers.
• Perform multistage QC procedures, including print proofs, press approvals, data processing, editing, and additional value-added checking (fact-checking).
• Manage artwork, work orders, proofs, change orders, and obtain approvals. Accurately and quickly update all documents, departments, vendors, suppliers, and clients throughout the project.
• Monitor mailing progress through proprietary metrics and USPS contacts for applicable clients.

Requirements

• Experience in the direct mail industry, including printing/mailing industry terminology.
• Proven record of working independently and efficiently on multiple projects while meeting deadlines.
• Strong customer service skills and proven ability to develop and maintain strong working relationships with internal staff and outside partners/vendors.
• Available when necessary to work outside of regular business hours.
• Proficient use of database system.
• Excellent proofing skills.
• Strong Microsoft Office skills.
• Excellent written and verbal communication skills.
• Familiarity with pricing, proposals, billing, and postage reconciliations.
• Working knowledge of printing methods, data processing, personalization, and mail shop operations.

Benefits

• We have a competitive benefit package: complete major medical/dental/vision plans (coverage starts the 1st day of the month following your start date) and life insurance, AD&D, and EAP (Employee Assistance Program) available to all employees.
• We also offer additional voluntary life insurance and voluntary long-term disability.
• A Flexible Time Off (FTO) policy, five sick days allowance, and 11 paid holidays.
• Optional benefit flex-spending account (medical and dependent care), a 401(k) plan, and $200 per month tax-free to cover a range of personal expenses that support your work-life balance, including connectivity services, wellness activities, or home office essentials.