Responsibilities

• Write, edit, and proofread content across channels including website copy, blog posts, member newsletters, social media, email campaigns, and marketing collateral
• Develop member-facing communications that explain benefits, care programs, and health plan features in plain, accessible language
• Create provider- and broker-facing content that articulates Harbor Health's value proposition as a payvider and ACO partner
• Collaborate with clinical and operations teams to accurately represent Harbor's care model, HEDIS initiatives, and population health programs
• Translate regulatory and compliance-driven content (e.g., CMS/TDI requirements) into member-friendly formats — EOBs, plan documents, FAQs
• Maintain and evolve Harbor's brand voice and editorial standards across all content types
• Support SEO strategy by producing optimized content that drives organic traffic and member engagement
• Manage multiple content projects simultaneously, meeting deadlines in a fast-paced startup environment
• Partner with the Creative Director and design team to ensure content and visual elements are cohesive and on-brand
• Track content performance metrics and incorporate insights to continuously improve effectiveness

Requirements

• 5+ years of professional writing experience, with a portfolio demonstrating range (digital, long-form, and/or marketing copy)
• Experience writing in a healthcare, health insurance, or health-tech context
• Strong command of plain-language writing principles for consumer-facing audiences
• Ability to distill complex, technical, or regulatory information into clear and engaging content
• Excellent editing and proofreading skills; strong attention to detail
• Comfortable managing multiple concurrent projects and adapting quickly in a startup environment
• Proficiency with content management systems and digital publishing tools

Preferred

• Familiarity with value-based care, ACO structures, Medicaid/Medicare, or managed care concepts
• Experience writing for both B2C (member) and B2B (provider, broker) audiences within the same organization
• Working knowledge of SEO best practices and content performance measurement
• Experience with email marketing platforms (Mailchimp, HubSpot, or similar)
• Bachelor's degree in Communications, Journalism, English, Marketing, or a related field (preferred, not required)
• Bilingual in English and Spanish — a meaningful advantage given Harbor's Texas member population
• Background in startup or early-stage healthcare organizations

Benefits

• Opportunity to shape how Harbor Health communicates its story — across member education, plan marketing, and community engagement — at an inflection point in the organization's growth
• Collaborative and dynamic work environment
• An organization made of people who are passionate about changing the healthcare landscape
• Competitive salary and benefits package
• Professional development and growth opportunities
• A transparent and unique culture