Content Strategist, gUp (Fixed-Term Contract) at Google | Boulder, CO | $140K/yr – $205K/yr

Google

Content Strategist, gUp (Fixed-Term Contract)

Boulder, CO (On-site)

$140K/yr – $205K/yrMid Level8+ years expContract

Posted 2 months ago

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Job Summary

Own the content strategy and operations for AI-assisted support, turning product knowledge into trusted, multilingual help experiences and feedback loops with product teams.

Own content governance and cross-functional collaboration for AI drafting tools and publishing across channels and locales.
Lead alignment with product, engineers, and executives to ensure accurate, scalable source-of-truth content and measurable impact.
Measure content effectiveness and optimize workflows, tooling, and multimedia to improve user self-serve support.

Job Description

Responsibilities

Design support content experiences for users, aligned with product goals and informed by customer knowledge, competitor/industry data, technical capabilities and journey insights.
Ensure creation and delivery of accurate, effective, high-quality content for all supported channels across locales. Drive prompts and moderate output of AI-enabled content creation or publishing tools. Draft and publish content in exception cases where needed. Provide feedback to technical teams to help improve functionality and efficiency of AI content drafting tools.
Stay up-to-date on best practices for “source-of-truth” information structure for consumption by AI tools.
Collaborate with stakeholders for content project management and approvals. Advocate for users with executive product support partners and product managers/engineers.
Optimize content and associated workflows/multimedia. Measure and report on effectiveness of support content experiences.

Requirements

Bachelor’s degree or equivalent practical experience.
8 years of experience in content strategy, management, design, or related project or program management.
Experience managing multiple, time-sensitive projects.

Preferred

Experience in building strategic content plans, analyzing metrics, and reporting on content effectiveness.
Experience using generative AI tools to draft content or turn technical information into user-friendly content.
Experience using analytics to identify gaps and iterate on existing content/generate new content.
Familiarity with HTML, content management systems, taxonomy, and basic UX design principles.
Ability to influence executive stakeholders and communicate and collaborate well with cross-functional teams.
Ability to distill technically complex and cross-product features and user issues into digestible user content strategy.