Responsibilities

• Manage the creation, production, and upkeep of customer-facing and internal support content.
• Simplify complex workflows into clear, user-friendly materials.
• Keep our content library organized and up to date.
• Collaborate cross-functionally with Platform, Marketing, Customer Success, Sales, and Research teams.
• Monitor Customer Experience survey feedback and route insights to the appropriate teams to support timely, thoughtful follow-up.

Requirements

• Proven experience in technical writing or content management (edTech/SaaS a plus).
• Ownership of documentation processes.
• Exceptional writing, editing, and project management skills.
• Comfort with fast-paced, collaborative work.
• Tools: Adobe Acrobat Pro, Microsoft Office, Asana, SharePoint.

Preferred

• edTech/SaaS experience is a plus
• LMS platform experience

Benefits

• comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).