Content Operations Coordinator

Contracts, SOWs, and Vendor Administration (10%)

• Track and reconcile SME contracts and statements of work (SOWs)
• Ensure milestones, deliverables, COI documentation, and payment terms are complete and accurate
• Proactively identify and escalate missing documentation or exceptions, partnering with the Talent & Resource Manager and stakeholders to resolve

AI-Assisted Production Operations (15%)

• Execute AI-supported workflows (e.g., drafting, copyediting, test item generation) using established SOPs and templates
• Maintain human-in-the-loop quality standards, including checks for accuracy, bias, and compliance
• Track AI usage and workflow adherence to support audits and continuous improvement

Content Quality Assurance (20%)

• Partner with stakeholders and editorial teams to ensure content aligns with brand voice, instructional intent, and quality standards
• Submit and track change orders to address content updates and corrections

Documentation Intake, Compliance & Accreditation Support (20%)

• Own SME deliverable intake, ensuring completeness of required materials (COI disclosures, accreditation language, bios, supporting assets)
• Maintain accurate data in content tracking systems and dashboards to support visibility across the development pipeline
• Manage version control and regulatory documentation to ensure audit readiness across brands and formats
• Support course updates, replacements, and periodic reviews

Copyright, Permissions & Asset Governance (10%)

• Serve as the point of contact for copyright and permissions for SME-provided materials
• Verify licensing and maintain documentation; escalate complex cases as needed

Course Mapping & Tagging (10%)

• Execute course mapping and tagging workflows across platforms and brands
• Maintain accurate and consistent tagging to support content discoverability and reporting

Talent, Resource & Scheduling Support (15%)

• Maintain and update the SME talent database (availability, rates, performance insights, diversity and specialty coverage)
• Coordinate SME scheduling for webinars, podcasts, and content delivery
• Support onboarding processes and access provisioning
• Help enforce SLAs and capacity planning to keep workflows on track

What You’ll Bring

• 2+ years of experience in content operations, publishing coordination, or project/program support (or equivalent combination of education and experience)
• Strong organizational skills with a high level of attention to detail and documentation accuracy
• Proven ability to manage multiple priorities in a structured, process-driven environment
• Experience working with project management tools (e.g., Monday.com), shared documentation platforms, and spreadsheets
• Comfort navigating multiple systems and collaborating across cross-functional teams
• Familiarity with LMS or content management systems

• Experience working in accredited continuing education environments (e.g., CME, CNE, CPE)
• Familiarity with accreditation standards such as ACCME, ANCC, or ACPE
• Exposure to digital learning production workflows and/or AI-assisted content development with human review