Content Operations Associate

Responsibilities

• The purpose of the Content Operations role is to partner with brands, external and internal partners to ensure the brand’s content strategy is implemented with quality, speed, value and compliance across the content supply chain.
• The Manager, Content Operations is expected to be a creative problem solver who supports achievement of the brand’s goals while always seeking ways to apply the process in a more effective manner.
• This individual supervises a portfolio of assigned projects for their respective brands, and defines, oversees, and maintains a complete timeline for brand content and projects.
• They use system tools to improve important metrics (including, but limited to, throughput, velocity, speed, rework, and deviations) across the content supply chain to ensure on-time delivery of quality projects in accordance with the brand strategy.
• They review timelines and capacity constraints for their given brands.
• They supervise errors, and work solution fixes, and technology to ensure accurate measurement of work to be done, capacity, resources required, forecasting, and content operations.
• They are responsible for checking work thoroughly between content supply chain systems and handoffs.
• They ensure data accuracy and track progress across content supply chain systems.
• In addition, this role is responsible for training and upskilling cross functional teammates on content supply chain systems, workflows, tasks, and results.
• This role reports to the Senior Director, Content Operations.

Requirements

• Bachelor’s degree
• 2+ years of experience working on projects supporting a regulated industry (e.g., pharma)
• 2+ years of experience with capacity and project management systems (e.g., Wrike/Workfront/Jira)
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Preferred

• Team-first mindset
• Growth mindset; proven willingness and ability to ingest feedback, reflect, and learn
• Demonstrated strong verbal and written communication skills
• Validated planning and organizational skills
• Confirmed ability to handle multiple projects at a time
• Record to influence, collaborate and work effectively on a team
• Ability to understand, implement and guide technical knowledge across technologies, systems, and workflows.
• Ability to anticipate and resolve problems across systems and workflows
• Ability to establish key relationships with cross-functional business areas
• Validated ability to instruct cross functional partners tasks, systems, and workflows

Benefits

• Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
• Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).
• Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.