Responsibilities

• Own end-to-end creation of content across formats: case studies, thought leadership, social, webinars, video, and more
• Work directly with customers to extract real outcomes and turn them into compelling, human-centered narratives
• Partner closely with forward-deployed engineers, founders, and internal teams to understand product developments, deployments, and real-world impact—and translate these into the right content formats (e.g., case studies, customer spotlights, thought leadership, launch narratives)
• Translate technical and operational work into clear, engaging, and credible content
• Maintain a high bar for storytelling, clarity, and usefulness—AI should assist your thinking, not replace it
• Design and build a repeatable content engine that connects company priorities, customer signal, content formats, and distribution channels
• Structure and maintain core narratives, customer outcomes, and product developments so they can be easily turned into content
• Build and operate AI-powered workflows that increase the speed, consistency, and scalability of content production
• Develop systems (e.g., content pipelines, repurposing engines, tracking systems) that reduce manual work and increase leverage
• Continuously improve how we go from raw inputs (calls, product updates, customer results) to published content

Requirements

• Demonstrated ability to create high-quality content that communicates complex ideas clearly
• Proven experience building or operating systems that improve content production, organization, or distribution
• Hands-on experience using AI tools to build workflows, automate processes, or meaningfully augment your output (not just drafting assistance)
• Strong organizational skills and ability to structure information across multiple domains (e.g., messaging, customer outcomes, content pipelines)
• Comfort working cross-functionally and interacting directly with external stakeholders (e.g., customers)
• Ability to operate with high autonomy in a fast-moving, ambiguous environment
• Willingness to travel as needed for customer engagement, on-site content development (e.g., interviews, video shoots), and occasional conferences or events
• SF-based, in-office 3+ days per week. We offer relocation!
• Note: We care much more about demonstrated capability and ownership than specific years of experience or traditional titles.