Content Manager, Transformation

Responsibilities

• Draft and deploy written content across the TO's activation and Accelerate 2030 storytelling, including the case for change, leader messages, the L-band newsletter, and initiative wins stories
• Create plain-English narratives from TO and initiative inputs such as the wins tracker, KEY updates, and interviews
• Keep the communications calendar current, ensure messages go out on time through the right channel, and refine the approach based on feedback and learnings
• Write and maintain templates, message guides, and FAQs that initiative-level communications leads can reuse
• Edit and tone-check initiative messaging to ensure alignment with A2030 storytelling principles and plain-English standards
• Coordinate reviews and approvals with the TO Change Management & Comms Lead, TO Change Manager, and business line comms contacts
• Track all communications sent, including audience and channel, and share learnings with the TO Change Management & Comms Lead
• Own drafts of Accelerate 2030 transformation narratives, newsletters, message guides, and other enterprise content, plus edits to initiative drafts
• Recommend message wording, timing, and channels to the TO Change Management & Comms Lead for approval
• Bring draft materials and timelines to Comms Council for review, capture feedback, and update drafts accordingly

Requirements

• Strong written communication, storytelling, and editing skills, with a proven ability to turn complex ideas into plain, compelling English for both employees and senior leaders
• Experience working with data and updates from multiple teams, with the ability to parse functional and business-segment context into an enterprise-wide narrative
• Strong organizational skills, with the ability to manage multiple drafts, stakeholders, and deadlines simultaneously
• Experience collaborating with senior leaders, including giving and receiving clear, constructive feedback on written content
• Background in internal communications, corporate communications, or journalism
• Bachelor's degree in communications, English, journalism, or a related field, or equivalent professional experience
• Ability to work independently while managing input and approvals from multiple stakeholders

Preferred

• Experience in change management or transformation communications
• Familiarity with enterprise communications calendars and multi-channel content deployment
• Experience tracking and reporting on communication effectiveness
• Prior experience creating reusable templates, style guides, or FAQs for distributed teams
• Experience working within a corporate real estate, professional services, or large matrixed organization
• Basic familiarity with transformation or organizational change frameworks
• Comfort partnering cross-functionally with change managers, business line comms contacts, and senior leadership

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay