Responsibilities

• Own the AI-driven foundational content and DAM strategy, including capability design, operating model, and governance for metadata, taxonomy, rights management, versioning, archival, compliance, and discoverability.
• Define AI architecture patterns for DAM and content operations, such as embeddings and vector search, OCR/computer vision, NLP/LLM pipelines, retrieval-augmented generation (RAG), and content safety guardrails.
• Establish new capabilities and centralized content ecosystem practices, including content fragment architecture and reusable component libraries.
• Lead end-to-end execution from conception to governance, ensuring alignment with business outcomes, dependencies, and stakeholder needs.
• Collaborate with Product and Technology teams to translate business needs into scalable, integrated AI solutions across martech and creative ecosystems.
• Build data foundations and feedback loops for AI quality, including labeled metadata standards, human-in-the-loop review, evaluation metrics, and model monitoring.
• Lead cross-functional squads to define problem statements, opportunity goals, baseline data, measures of success, and business requirements across all JPMC LOBs.
• Facilitate ideation and alignment across matrixed stakeholders to converge on a single, prioritized approach for complex programs.
• Ensure strong communication and coordination through project updates and executive summaries, influencing stakeholders at all levels.
• Drive enterprise change management and adoption through training, playbooks, communities of practice, and ongoing enablement for marketer self-service.

Requirements

• 10+ years of related experience (e.g., product ownership, content/DAM leadership, marketing, or program management).
• Demonstrated end-to-end program delivery experience, including knowledge of best practices, tools, and processes.
• Proven ability to lead through ambiguity and high-pressure environments typical of large-scale initiatives; define clear paths forward and mobilize teams.
• Deep practical understanding of AI/ML applications in DAM and content operations: embeddings/vector search, computer vision/OCR, NLP/LLM-based metadata enrichment and content transformation, RAG, model evaluation and monitoring.
• Strategic thinker with strong analytical abilities; demonstrated initiative, creativity, and structured problem-solving skills.
• Familiar with auto-tagging and metadata enrichment using computer vision, OCR, and NLP/LLM pipelines.
• Semantic and facet-based search powered by embeddings and vector retrieval.
• Near-duplicate and version detection to reduce redundancy and ensure accuracy.
• Rights, licensing, and compliance checks embedded within workflows and approval gates.
• Familiarity with agile practices and collaboration tools (e.g., Confluence, Microsoft Teams).

Preferred

• Experience standing up and operating enterprise DAM and content management platforms (e.g., Adobe Experience Manager Assets or comparable).
• Knowledge of metadata standards, taxonomy design, rights management, and creative operations/workflows.
• Experience integrating DAM with martech and creative ecosystems (e.g., CMS, CRM/CDP, marketing automation, creative tools, adtech).
• Hands-on experience partnering with engineering/data science on AI delivery, including MLOps practices, data pipelines, model lifecycle management, and quality assurance.
• Executive presence with strong storytelling and stakeholder influence skills across diverse LOBs; ability to translate complex AI concepts into clear business value.

Benefits

• We offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.
• Equal Opportunity Employer/Disability/Veterans
• We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
• About The Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.