Responsibilities

• Own day-to-day engagement across external community platforms (e.g. Reddit, Discord, Slack groups, review sites)
• Actively participate in conversations to maintain brand presence, respond to questions, and support discussions
• Build and manage workflows to triage, categorize, and route community feedback and signals to the appropriate internal teams
• Maintain a structured system for capturing and organizing inbound community input across channels
• Leverage lightweight automation and AI tools where appropriate to improve efficiency in tagging, monitoring, and routing
• Support the affiliate and referral program in close partnership with the Performance Marketing Manager
• Lead discovery, onboarding and activation of new affiliate and partner accounts, ensuring proper setup and early engagement
• Provide ongoing partner support, including troubleshooting, asset enablement, and program guidance
• Support ongoing engagement of active partners through updates, campaign communications, and reactivation efforts
• Ensure affiliates are correctly set up within tracking, reporting, and program systems

Requirements

• 3–5+ years of experience in community management, partnerships, affiliate marketing, or marketing roles within SaaS or B2B environments
• Proven experience building or actively managing online communities and driving consistent engagement (e.g. Reddit, Discord, Slack, forums, or similar external channels)
• Hands-on experience supporting affiliate, referral, ambassador, or creator programs, including onboarding, partner activation, and ongoing engagement
• Strong ability to manage external relationships at scale across customers, partners, creators, and affiliates
• Experience working within structured programs that require coordination, tracking, and operational discipline (e.g. partner programs, lifecycle programs, or growth initiatives)
• Strong written and verbal communication skills with the ability to engage a range of audiences, from individual contributors to senior marketing leaders
• Highly organized, proactive, and comfortable managing multiple workflows across community engagement and partner support simultaneously
• Familiarity with customer advocacy, voice-of-customer programs, or feedback loops that inform product and marketing decisions
• Passion for partnerships, customer-led growth, and building systems that connect engagement to business outcomes
• Familiarity with external community platforms and channels (e.g. Reddit, Discord, Slack communities, forums, review sites) and how engagement is driven within them

Preferred

• Exposure to CRM or marketing tools (e.g. Salesforce, HubSpot) is a plus

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.