Community Manager

Responsibilities

• Build online communities that drive engagement, social growth, and contribute to retail and e-commerce performance.
• Respond to inbound messages and community engagement across platforms and online communities.
• Foster strong relationships with customers, fans, and influencers within the community.
• Ensure consistent brand voice and tone across all community interactions.
• Implement strategies to grow and nurture the brand’s online community.
• Identify, escalate, and activate opportunities with brand advocates and fans.
• Track engagement metrics and provide regular reports on community growth and activity.
• Share feedback from the community that can inform marketing, product, and customer experience improvements.
• Identify, recruit, and manage relationships with micro-creators and UGC partners.
• Coordinate deployment of partnered UGC campaigns alongside agency partners and marketing teams, serving as the central hub for programs.

Requirements

• Bachelor’s degree in Marketing, Communications, Public Relations, or related field preferred.
• 1–3 years of experience in community management & social media management.
• Copywriting experience.
• Experience with high volume, high engagement brands where cultural relevance is critical is preferred.
• Experience with real-time reactive content preferred.
• Experience managing brand accounts across platforms such as Instagram, TikTok, LinkedIn, Facebook, Reddit, or Discord.
• Familiarity with social media analytics tools and community management platforms.

Preferred

• Experience with high volume, high engagement brands where cultural relevance is critical is preferred.
• Experience with real-time reactive content preferred.

Benefits

• medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter & transit, paid holidays, paid time off, and 401(k).