Community Manager at NIA Production | USA | $2K/mo – $4K/mo

NIA Production

Community Manager

USA (Remote)

$2K/mo – $4K/moMid LevelFull time

Posted 4 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Drive day-to-day Patreon operations and churn reduction while coordinating with content and community teams.

Own day-to-day Patreon delivery and patron experience, ensuring on-time uploads and presentation.
Must-have: Hands-on Patreon management experience with operational focus.
Standout: Data-driven churn analysis and proactive coordination with YouTube and content teams.

Job Description

Responsibilities

Run day-to-day Patreon operations: tier delivery, upload QA, page presentation, and patron experience - on schedule, every time.
Monitor churn, exit surveys, and cancellation patterns. You identify why patrons leave and you act on it.
Engage with patrons daily. Comments, messages, polls, community posts. You're the consistent voice inside the platform.
Coordinate with our YouTube production team on CTAs, content timing, and conversion strategy.
Track KPIs: paid members, revenue, churn-to-acquisition ratio, video play rate, traffic sources.
This is a 2-month trial. At the end, you're evaluated on operational consistency, data-driven decisions, churn improvement, and proactive coordination with the team.
If KPIs aren't moving within 30 days, you're expected to diagnose it and adjust — not wait.

Requirements

Hands-on Patreon management experience - actual operations, not general social media
Analytical mindset - you look at numbers before making decisions
Strong written communication that sounds human
Self-directed - you know what needs doing without daily instructions
Reliable internet and consistent remote working hours

Preferred

experience growing a creator Patreon or reducing churn
background in fan/enthusiast communities (true crime, mystery, anime, gaming)
familiarity with YouTube analytics
CTA testing experience

Benefits

📍 Remote | Full-Time Contract (Part-Time also available)

NIA Production

At NIA Production, Viral is the norm and not an exception. With a passion for storytelling and innovation, we craft engaging, high-impact videos designed to resonate and trend. Our mission is to push creative boundaries, delivering content that entertains, inspires, and leaves a lasting impression.For inquiries, reach out to us at: hr@nia-production.comDiscover more on our website: https://nia-production.com/careers/

Founded in 2021

Minneapolis, Minnesota, USA

23 employees (13 in marketing)

nia-production.com