Community & Engagement Manager
Wolfsdorf Rosenthal
Santa Monica, CA (Remote)
$90K/yr - $130K/yrIn-houseFull-timeMid level5+ years exp.
2 days ago
Community Manager
Vancouver, WA (On-site)
$80K/yr – $89K/yrMid Level3+ years expFull time
Posted 7 weeks ago
Top 1% of applicants do these two things.
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Job Summary
Own day to day property operations and resident lifecycle across leasing, events, budget, and team leadership for a multi-site property portfolio.
- Own operations and admin workflows from leases to renewals, move-ins, and compliance, ensuring consistent service and cost control.
- Lead staffing and vendor coordination, including budgeting, training, and performance management to hit occupancy and financial targets.
- Drive resident retention through events, concierge service, and proactive issue resolution.
Job Description
Responsibilities
- Be an active partner in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
- Develop the team’s sales skills and techniques to lease apartment homes through knowledge of market conditions, competitors, amenities, floorplans, and availability. Consistent, in-person comp shopping and market surveys required.
- Review, approve and oversee all administrative tasks, including Pos, petty cash, applications, move-ins, delinquency, lease renewals, move-outs/ FMOs, notices, and eviction processes.
- Oversee, help execute, and attend resident events to aid in retention, positive reviews, and occupancy goals.
- Provide concierge-level customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner.
- Demonstrate positive conflict resolution, being respectful and professional at all times.
- Obtain bids, participate in annual budget creation and month-end financial duties. Manage budget to maximize income, while reducing expenses.
- Forecast, hire, train, develop, coach, set goals/ expectations, and provide supervision, empowerment, support, feedback, and discipline to staff.
- Oversee the activities of the maintenance staff and vendors in partnership with maintenance supervisor.
- Monitor daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards.
Requirements
- 3-5 years relevant property management experience required, preferably conventional.
- Excellent interpersonal, motivational, time management, and leadership skills.
- Team player, willing to go the extra mile to provide concierge-level customer service.
- Effective communicator, both written and verbal.
- Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder.
- Well-versed in property management software and technologically savvy.
- Understanding of preventative and ongoing property maintenance.
- Prolonged periods of sitting, standing, and walking
- Must be able to lift up to 15 pounds
IDM Companies
IDM Companies is a fully integrated real estate development company focused on investing, developing, and managing multifamily apartments in the Pacific Northwest and Southwest Regions of the United States. We owe our continued growth in the industry to a strategic vision based on values of faith, respect, and integrity. With a focus on building both traditional garden-style apartments and urban mid-rise spaces, IDM professionally manages 9,425 apartment homes and has another 1,225+ units currently in development.By finding the best in the business, we create value in the communities we serve every day. At IDM, we provide residents with one-of-a-kind living experiences through our concierge-style customer service, amenity-rich spaces, exquisite interior design, landscape, and quality of build that comes with 30+ years of experience in the industry.We invest in our people. IDM provides career growth opportunities, leadership programs, corporate trainings, competitive compensation, benefits, volunteer hours, incentive programs, and a fun, supportive culture. We are seeking exceptional people to help us continue to grow our company. If you share our vision for excellence, collaboration and service – we want to meet you! At IDM, we value our employees and clients like family. Proudly recognized as Top Workplaces in 2022, 2023 and 2024. Our Mission: Our Faithful leadership is committed to creating a multi-generational legacy of stewardship, quality, integrity and accountability. We invest wisely, develop passionately and manage responsibly.
