Responsibilities

• Respond promptly and professionally to comments, DMs, and inquiries across social platforms
• Foster conversation and meaningful engagement within our online communities
• Monitor discussions to ensure alignment with brand values and standards
• Build strong relationships with students, customers, and ambassadors
• Support customer communication in partnership with our operations team
• Identify common questions and trends to improve education and clarity
• Escalate concerns appropriately while maintaining a calm and professional tone
• Moderate private groups (Facebook, instagram, etc.)
• Encourage participation in challenges, trainings, and brand initiatives
• Highlight student wins, testimonials, and milestones

Requirements

• 2+ years experience in social media management, community management, or customer engagement
• Strong written communication skills
• Experience managing Facebook Groups and Instagram/TikTok engagement
• Organized and detail-oriented
• Able to handle high message volume with professionalism
• Comfortable working independently and taking initiative
• Familiarity with the beauty, jewelry, or education industry is a plus

Preferred

• Someone who values relationships over vanity metrics
• A natural communicator who builds trust easily
• A steady, reliable presence who understands brand integrity
• A forward-thinking individual who can anticipate needs and opportunities
• A problem solver who handles challenges with maturity and clarity