Community Manager & Content Creator

New York, USA (On-site)

Salary Not AvailableMid LevelFull time

Posted 5 months ago

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Job Summary

The role centers on building community and online presence from scratch, creating and testing content across platforms, and engaging directly with users. It emphasizes listening to the community and iterating based on data, trends, and engagement, plus collaborating with creators to amplify reach. Experience with online communities and ownership of projects are valued, and benefits include competitive compensation and equity in a NYC-based team.

Job Description

Responsibilities

  • You’ll work closely with the founding team to build our community and online presence from scratch.
  • Create and ship content across social and community channels, testing ideas and iterating based on data, trends, and engagement
  • Be on the front lines: start conversations, answer questions, and define how Trove interacts with users
  • Support launches, drops, and key moments across Instagram, TikTok, X, YouTube, and the platforms we choose to invest in
  • Listen closely to what the community is saying (or not saying) and translate that into clear, actionable insights
  • Explore new platforms, formats, and ways to engage — then double down on what works
  • Collaborate with creators, partners, and early advocates to amplify their content and reach
  • Build light, simple structure so content and community can scale without slowing us down

Requirements

  • You don’t need experience in collectibles — but you do need to care about culture, internet communities, and what people are genuinely passionate about.
  • Created content for social platforms or communities and learned by tracking, analyzing, and understanding what performed
  • Spent real time inside online communities (Discords, fandoms, niche Twitter, creator ecosystems) and understand tone, norms, and unwritten rules
  • Written in a clear, conversational, human voice aligned with brand and growth goals
  • Managed or moderated a community, account, or audience — even informally — and can speak to your learnings, mistakes, and wins
  • Worked on a small team where you figured things out without much process or direction
  • Understood engagement signals, not just vanity metrics
  • Followed creators, trends, and internet culture closely and can articulate why something takes off

Preferred

Benefits

  • Beyond that, we offer highly competitive comp, free health insurance, flexible time off, and meaningful equity so you’ll share in the company’s success.
  • The team is headquartered in NYC and hiring for flexible in-person work.
Trove logo

Trove

3.2 Glassdoor

Trove is at the forefront of the branded resale and trade-in industry, providing brands with a robust platform to efficiently launch, manage, and scale their resale programs. Commanding over 75% of the U.S. branded resale market, Trove is trusted by industry leaders such as Canada Goose, Carhartt, Michael Kors, Patagonia, On, and Steve Madden.Trove’s platform features advanced tools, including in-store and digital trade-ins, returns processing, non-new inventory management, resale site building and management, Shopify integration, and peer-to-peer capabilities. These features empower brands to connect with new customers across all demographics, optimize resale strategies with comprehensive analytics, and maintain seamless operations across multiple channels.As a Certified B Corporation, Trove is more than just a technology provider; it is a catalyst for sustainability in retail, driving the industry toward a future where commerce and environmental responsibility go hand in hand.

Founded in 2012
Oakland, California, USA
44% recommend to a friend
31% CEO approval

Funding

Total Funding
$152.5M
Last Raise
$30M
Series E, 3 years ago

Funding History

  • Aug 2023
    Series E • $30M
  • Aug 2021
    Series D • $77.5M
  • Sep 2019
    Series C • $25M

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