Community Manager

Responsibilities

• Research and map where our customers are active online.
• Propose an owned community strategy and platform roadmap.
• Launch and run Boulevard’s owned community platform(s), including moderation and engagement.
• Monitor and respond to reviews on sites like G2, Capterra, and Trustpilot.
• Partner with Support, Product, Education, and Paid so feedback gets to the right team and gets closed out.
• Help define how Boulevard’s influencer program works (which of our influential community members we partner with) in collaboration with Content & Social teams.
• Track and report on engagement, sentiment, and retention metrics.
• Travel occasionally for trade shows, brand events, and video shoots as they come up.

Requirements

• 5-7 years of experience in strategy- and execution-heavy community roles.
• Experience building a community strategy from an ambiguous starting point: figuring out where an audience lives and making the case for investing there, not just running a platform someone else already chose.
• Experience managing a brand’s presence and reputation on review sites like G2, Capterra, and Trustpilot.
• Experience building moderation and escalation workflows for an online community.
• A track record of working with teams like demand generation, support, product, or customer success to turn community feedback into action.
• Strong written communication and sound judgment handling sensitive or difficult conversations in public.
• Deep customer empathy and a strong sense of urgency, responding quickly and connecting customers with the right people.
• Strong relationships and credibility within the beauty, wellness, salon, or spa community, including knowing which forums and voices matter to our customers.
• A degree in marketing, journalism, communications, business, or another relevant field, or equivalent experience (5+ years)

Preferred

• experience launching or managing a branded Reddit presence
• experience in beauty, wellness, salon, or spa
• experience monitoring and managing feedback from Facebook groups

Benefits

• Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.
• Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.
• Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.
• An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.
• 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.
• 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.
• Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.
• Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.
• $200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.
• And other perks like One Medical membership and Employee Assistant Program.