Responsibilities

• The Community Liaison’s primary function is to act as a liaison between the Agency and the community regarding community and customer needs. Responsibilities include development and promotion of home health programs and services while maintaining the standards of practice consistent with quality health care and maximizing human, financial and equipment resources.
• Provides counsel to the Agency regarding needs of the community; program development including personnel needs and financial needs.
• Supervise Agency programs for outreach to the community, and to foster good working relationships with other professionals in geriatric care to provide adequate patient care.
• Promote awareness of Agency services and educate community members on how to access Agency services
• Increase trust and confidence between Agency and physicians, and other community Agencies.
• Assist in direction of programs through collaboration with and delegations of responsibility to administrative and supervisory personnel.
• Establishes a public relations program for interpretation of the agency’s services and to foster good working relations with physicians and community agencies.
• Coordinate Agency efforts to maintain a strong and professional brand within the community.
• Carries out other duties as assigned by the Administrator and Governing Body.
• Maintains patient confidentiality and HIPAA compliance at all times.

Requirements

• Experience in the health care industry.
• Ability to establish and maintain effective working relationships with all segments of the staff, the lay and professional public, the Governing Body and the Medical Director.
• Knowledge of Medicare and Medicaid regulations.
• Ability to effectively present information to employees, Administration, Governing Body and the community.
• Ability to communicate effectively in English, both verbally and in writing. Communication in additional languages is preferred.
• TB screening within the past 12 months and Hepatitis consent/declination must be on file.
• Valid driver’s license, reliable transportation, and current automobile insurance are required.
• Prolonged sitting, standing and walking required.
• Ability to handle stressful situations in a calm and courteous manner at all times.
• Requires working under some stressful conditions to meet deadlines and Agency needs.
• Works under a variety of conditions in facilities and offices; ability to travel locally; ability to work a flexible schedule.

Preferred

• Graduate of an accredited college/university is preferred.