Responsibilities

• Represent the agency at community events, health fairs, senior centers, clinics, long-term care facilities, and physician offices.
• Develop and maintain relationships with referral sources (hospitals, clinics, physician practices, social workers, care managers, skilled nursing facilities, and community organizations).
• Conduct outreach calls and follow-ups to referral sources to ensure timely patient referrals and receive feedback.
• Assist with intake processes: gather basic patient information, verify insurance/benefits, schedule initial home visits or assessments, and coordinate with clinical intake staff.
• Provide patient/family education on home health services, eligibility, and what to expect during care.
• Track and document outreach activity, referral source interactions, leads, and outcomes in the agency CRM/EHR per policy.
• Escalate clinical, eligibility, or scheduling issues to intake/clinical supervisors promptly.
• Support discharge planning and transitions by communicating with hospitals and care managers to facilitate smooth home transitions.
• Prepare outreach materials (brochures, flyers) and assist in deploying marketing collateral.
• Assist with basic data collection and reporting for outreach performance metrics.

Requirements

• High school diploma or GED required. Associate degree or coursework in healthcare administration, social services, public health, or related field preferred.
• 0?2 years customer service, community outreach, sales, care coordination, or healthcare-related experience preferred.
• Valid driver?s license and reliable transportation for community visits.

Preferred

• Associate degree or coursework in healthcare administration, social services, public health, or related field preferred.

Benefits

• competitive health benefits
• paid time off
• vehicle allowance and gas stipend
• Lifetime Fitness membership