Responsibilities

• Welcome guests and members by greeting them, in person or on the telephone; answering and directing inquiries appropriately;
• Give tours, create membership promotions and advocate membership opportunities to the public;
• Responsible for acquiring and maintaining membership;
• Read, research, and route correspondence; draft emails and documents; collect and analyze information; initiate community engagement specific to membership growth;
• Attend networking opportunities as representation of The Hub in the community;
• Create internal and external programming and events; membership newsletter, advertise on community calendars and Facebook events;
• Lead retention efforts through routine follow up of membership and rental inquiries;
• Solicit feedback from members in order to improve membership activities and services;
• Communicate with members regularly and assist in the development of new programs;
• Assist Marketing in creating campaigns and content plan for social media platforms;

Requirements

• Strong organizational, interpersonal and communications skills;
• Outstanding analytical skills;
• One year or more of related customer service experience required; two years or more of supervisory experience preferred;
• Computer skills and strong supervision skills;
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse groups, executives, managers, and subject matter experts;
• Critical thinking and attention to detail are key;
• Must be intellectually curious about entrepreneurship;
• Bachelor’s Degree in Business Administration, Communications, or Marketing preferred;
• Three to five years related experience;
• Candidates with demonstrable experience in effective use of social media strongly preferred;