Community Engagement Specialist Temp Part-Time

Responsibilities

• Creates quality responses to social media comments and direct messages in alignment with style guides using discernment on the following platforms, (YouTube, Facebook, Instagram, TikTok, and X (aka Twitter) and other platforms as defined by social media l eadership team
• Identifies spam messages and takes appropriate action
• Communicates FOF orthodoxy using proto responses with personalization and original writing for the pre-determined Key Ministry Indicators (KMI’s) and priorities
• Discerns what constitutes a response to a comment or direct message
• Ministers through empathetic responses that drive authentic engagement utilizing Focus on the Family's values and resources
• Communicates with empathy in complex emotional situations, accountable for legal & ethical boundaries in response
• Searches for and applies procedures for all response types using the current knowledge management database
• Stays up to date on Content Producers’ recommended article responses
• Required to work from home on snow delays, early closures, or full closure days
• Required to work overtime when ministry needs arise

Requirements

• Associate’s degree or two years of college preferred
• 2-4 years of Social Media response or related experience preferred
• Knowledgeable in Social Media venues
• Requires minimal supervision, follows standard practices, referring questionable matters to the Community Manager, Social Media Response
• Embodies empowerment, self-confidence, nimbleness, faithfulness, intentionality, and a positive, “can-do” attitude in all work tasks as assigned
• Ability to complete a single task through to completion
• Excellent, high quality customer service / hospitality skills
• Excellent verbal and written communication skills
• Strong discernment skills and good common-sense reasoning
• Ability to discern when prayer is needed and to pray when asked according to guidelines

Benefits

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount