Responsibilities

• Consumer Engagement and Education: Provide Consumers Statewide with thorough and unbiased information regarding the full range of available Child Care services, including faith based and community-based providers. This information will encompass Child Care offered during non-traditional hours and emergency situations
• Community Outreach: Coordinate, implement, and plan daily/weekly/monthly outreach activities that align with the strategies outlines in the Statewide Plan for Consumer Education to connect with diverse community groups and stakeholders to raise awareness about the CCR&R program and services statewide
• Relationship Building: Establish and maintain strong relationships with community members, early educators, leaders, and organizations to increase awareness and understanding of high-quality child care, including fostering effective partnerships and collaboration with various Early Care and Education Statewide and Community Stakeholders across Arizona
• Community-Based Education and Support: Collaborate with communities throughout the State, including Tribal and military communities, to promote awareness and understanding of high-quality Child Care that is Culturally Relevant and Linguistically Appropriate and to connect Consumers to services
• Event Planning: Attend, coordinate, and participate in community events, workshops, and meetings to promote awareness and engagement of CCR&R services and promote high-quality child care in Arizona
• Communication: Create and distribute engaging content through various channels, including social media, newsletters, and community forums
• Feedback and Continuous Quality Improvement: Utilize consumer evaluation and information systems for gathering feedback from the community to inform program development and improvements, and evaluate performance and services offered on an individual and program basis
• Data Collection: Collect and enter all engagement, education, and outreach data into Salesforce to document and track all community outreach, networking, contacts made, materials delivered, as well as, generate data and reports for individual and program performance
• Reporting: Track and report on all community engagement activities, outcomes, and feedback to program management and/or program funder. Create, complete, present, and submit reports as assigned
• Advocacy: Serve as a representative of the company and program at community events and meetings, advocating for the programs services and the organization’s mission and values

Requirements

• Minimum of a High School Diploma or GED required. Bachelor’s degree in Communications, Public Relations, Early Childhood Education, Marketing, Social Work, or a related field from an accredited institution, strongly preferred
• 2+ years of experience in community engagement, outreach, or a similar role, strongly preferred
• Work or volunteer experience in child care and/or early childhood education programs preferred
• Bilingual in English and Spanish; oral, reading and writing ability strongly preferred
• Effective, strong active listening, public-speaking, oral and written communication skills are required
• Detail-oriented, highly organized, and excellent time management skills are required
• Resourceful and proactive in finding and educating consumers on an array of community resources required
• Excellent computer skills with proficiency in Microsoft Office 365 programs such as SharePoint, Word, Excel, Outlook, PowerPoint, Publisher and internet browsers and web-based software, databases and programs required
• Provide a positive, relationship-based consumer education experience to all consumers
• Knowledge of child care state licensing and certification rules and regulatory information and systems