Responsibilities

• Review and publish user generated content, ensuring compliance with our review publication philosophy.
• Reports on content for Cruisers’ Choice Awards compliance with focus on user sentiment and trends
• Monitor and respond to all Community and Feedback email inboxes for general member support as they pertain to our message boards, community and site features and products.
• Monitor alerts for problems on the forum software platform and take appropriate action. Attempts to identify root causes and recommends process and policy improvements as appropriate. Troubleshoots technical problems and escalates bug reports as necessary to Community management and/or engineering
• Assist our Community Leader Volunteers on an as-needed basis
• Identify user needs and trends through observation and incoming feedback and report common requests, questions or complaints
• Assist Community team as needed on a wide variety of community projects
• Perform QA tasks as needed to ensure that we provide top-notch experience to our audience

Requirements

• Minimum two years prior Community Management & UGC Experience, preferably for a popular consumer-facing website
• Excellent interpersonal skills, patience, and a genuine desire to help users with technology challenges
• Willingness to own responsibilities and work with minimal supervision
• Solid computer skills, including proficiency with Google suite of products, all Internet Browsers and mobile operating systems
• Must use appropriate judgment based on our principles of brand integrity and stated community guidelines
• Tact, diplomacy and sensitivity to respect confidential information
• Demonstrate interpersonal and customer service skills in a professional business environment
• Excellent command of the English Language, grammar, punctuation and spelling - strong proofreading skills. Verbal communication skills with the ability to organize and prioritize workflow
• Must be a team player
• Passionate about travel, cruise and online community experience

Benefits

• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.