Community Engagement, Marketing & Partnerships Manager

Responsibilities

• Develop and execute a Network-wide community engagement strategy aligned with FPCSN's strategic priorities, service lines, patient access goals, and community needs.
• Lead community-based initiatives designed to increase awareness of FPCSN services and generate new patient referrals and appointments.
• Develop targeted outreach strategies for neighborhoods surrounding FPCSN health centers, school-based health centers, and priority service areas.
• Identify opportunities to reconnect former or inactive patients with FPCSN services in collaboration with Operations, Outreach & Enrollment, clinical teams, and other appropriate departments.
• Develop initiatives that strengthen patient loyalty, trust, and connection to FPCSN and support improved patient retention.
• Identify barriers contributing to patient attrition, access challenges, or underutilization of services and elevate trends and recommended interventions to leadership.
• Coordinate outreach efforts around new services, expanded appointment availability, patient portal adoption, self-scheduling, insurance enrollment, preventive health initiatives, and other Network priorities.
• Ensure community engagement activities include clear pathways for community members to become FPCSN patients or reconnect with care.
• Support the development and implementation of FPCSN's community-facing marketing strategy in collaboration with the Chief Development & Strategy Officer and appropriate internal and external partners.
• Develop grassroots marketing campaigns that increase awareness of FPCSN locations, providers, programs, services, and patient access options.

Requirements

• Required bachelor’s degree in social or human sciences, public policy or equivalent combination of training and experience related to the duties of this position.
• Preferred Master’s public health, health care administration, social work
• 4 Years of Experience in Community Engagement
• 2 Years of Electronic Medical Records
• Success in engagement and collaboration at the individual, community and organizational levels, and strong interpersonal and relationship building skills, with demonstrated ability to engage others.
• Experience with cross-sectional program design and systems thinking.
• Extremely self-motivated, proactive attitude a must.
• Excellent communication skills, verbal and written.
• Ability to work as a team member within an integrated practice.
• Have knowledge of health care and other related resources both locally and citywide.

Preferred

• Master’s public health, health care administration, social work