Community Coordinator for Music Instrument Manufacturer

Responsibilities

• Answer product and gear-related questions accurately and conversationally
• Engage with musicians in relevant forums, groups, and online communities
• Proactively identify conversations and opportunities for NUX to engage with musicians online
• Help troubleshoot basic product questions and direct more technical issues to the appropriate team
• Handle day-to-day email marketing, including creating, writing, scheduling, and sending newsletters, product launches, promotions, firmware announcements, and other campaigns
• Maintain the email marketing calendar and coordinate campaigns with the Digital Marketing Manager
• Help grow and maintain the NUX email subscriber list through campaigns, sign-up opportunities, and other audience-building initiatives
• Monitor email performance, including open rates, click-through rates, subscriber growth, and other key metrics
• Use campaign data and audience insights to improve email content, timing, targeting, and overall performance
• Test subject lines, messaging, calls to action, and other campaign elements to identify what resonates with the audience

Requirements

• Must actively play at least one musical instrument
• Strong knowledge of music gear and musician culture is required
• Comfortable discussing music gear and technology, including pedals, amps, modelers, keyboards, MIDI, recording equipment, wireless systems, signal chains, and related products
• Previous marketing experience is not required for the right candidate. Strong music gear knowledge, communication skills, curiosity, and a willingness to learn are more important.
• Previous customer service or customer support experience is a plus
• Experience in music retail, live sound, recording, performing, content creation, or another music industry environment is a plus
• Strong written communication skills and the ability to explain gear and technical information clearly
• Comfortable communicating directly with customers and handling questions or complaints professionally
• Familiarity with social media platforms and online musician communities
• Comfortable learning email marketing tools, analytics, and performance reporting

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off