Community & Content Intern

Responsibilities

• Reach out to and build relationships with student groups, sports clubs, hospitality and shift workers, local businesses and community organisations across New York City
• Recruit and look after a small network of ambassadors, with a personal check-in every week
• Have real conversations with prospects and partners by phone, DM and in person, and log every one in the tracker the same day
• Reply to every comment and DM on our channels within the same working day, and leave useful comments on other accounts
• Plan, film, edit and publish short-form video and social content every working day
• Turn real user and ambassador stories into content people want to watch
• Write clear, honest copy that sounds like a person, not a brand
• Track what performs and what does not, and adjust
• Run small in-person activations such as campus stands, pre-shift briefings at venues and club or society sessions
• Help people set up the product on the spot, and follow up personally with everyone who leaves their details within 24 hours

Requirements

• Currently studying or recently graduated in marketing, business, communications or a related field
• Able to commit to a minimum of 8 months, full-time
• Able to work from our New York City office 4 days a week
• Legally eligible to work in the United States
• Strong written and spoken English; Spanish or another language common in NYC is a plus
• Comfortable creating short-form video on a phone, including filming, editing and captions
• Confident starting conversations with strangers, and genuinely curious about people
• Organised, reliable, and able to log and follow up without being chased

Preferred

• Experience running or growing a student society, club or community group
• A public portfolio of content you have created (TikTok, Instagram, YouTube or similar)
• Prior sales, retail, hospitality or customer-facing experience
• Familiarity with CRM tools and social scheduling tools
• Experience in an early-stage startup