Community Manager

Responsibilities

• Oversee the day-to-day online community experience, helping members connect, participate, and access resources.
• Serve as a key point of contact for community questions, encourage participation, and connect members with the appropriate resources or staff.
• Monitor member interactions, reinforce community guidelines, exercise judgment in addressing member concerns and conduct issues requiring additional guidance.
• Gather and analyze member feedback to identify opportunities and recommend improvements to the community experience.
• Oversee day-to-day program activities and logistics, proactively identifying and addressing challenges while keeping the Director informed of progress and support needed.
• Manage program schedules, session scheduling and logistics, participant communications, resources, and follow-up.
• Serve as the primary point of contact and relationship manager for community facilitators, overseeing onboarding, training arrangements, and ongoing program needs in collaboration with the Director.
• Collaborate with internal teams to coordinate approved partners, subject matter experts, and other program contributors.
• Oversee and maintain platform settings, registration processes, and program information within established permissions.
• Track participation, attendance, repeat engagement, member feedback, and other agreed community measures. Prepare regular summaries, analyze trends, and recommend actionable improvements.

Requirements

• Bachelor’s degree in a related field, or an equivalent combination of education and relevant professional experience.
• 5+ years of relevant experience in community engagement, membership, customer success, or related work, including a minimum of 3+ years in the following:
• Coordinating digital or hybrid communities, peer networks, facilitated groups, events, or similar programs.
• Coordinating and supporting facilitators, contractors, volunteers, or other community contributors.
• Facilitating online community moderation, community guidelines, and practices that support safe, inclusive, and welcoming spaces.
• Using online community engagement or mentorship platforms.
• Using Salesforce or a comparable customer relationship management system.
• Using project management tools, virtual meeting platforms, and reporting tools.
• Experience working in a membership association, nonprofit, wellness, or mission-driven organization.
• Excellent skills in: Collaboration, Communication, Judgment and Decision Making, Problem Solving, Project Management, Public Speaking.

Preferred

• Familiarity with yoga, the yoga community, or the needs of yoga teachers, schools, studios, and practitioners.
• Experience supporting members and/or communities across different countries, cultures, and time zones.
• Experience supporting the launch of a new online community or member engagement program.
• We encourage individuals to apply even if they do not have any of the desired qualifications .

Benefits

• Yoga Alliance provides robust employee benefits including comprehensive health insurance plan offerings that are 100% employer paid for employees and 65% paid for dependents, a matching 401K plan, a generous paid-leave program including parental leave and sabbatical leave, and reimbursement for professional development opportunities.
• Employees enjoy a casual dress code so they can arrive to work as their most authentic selves.
• Our organizational culture is supportive and collaborative with conscious attention to body and mind health.