Community Manager

USA (Remote)

$50K/yr – $70K/yrMid LevelFull time

Posted 19 hrs ago

Job Summary

Own the community strategy and execution end-to-end, including campaigns, content, engagement, and events, while collaborating with Marketing to ensure brand consistency and drive community metrics.

  • Lead social campaigns and content aligned with marketing plans
  • Engage with the community, monitor feedback and report on metrics
  • Foster relationships with testers, professionals and journalists

Job Description

Responsibilities

  • Defining and implementing social media and communication campaigns to align with marketing strategies
  • Providing engaging text, image and video content for social media accounts
  • Responding to comments and tester queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing Team to ensure brand consistency
  • Build relationships with testers, potential testers, industry professionals and journalists
  • Stay up-to-date with digital technology trends

Requirements

  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building online forums, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. test attendance KPIs)
  • Excellent verbal and written communication skills in English
  • Hands on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask
  • Degree in Marketing or relevant field
Applause logo

Applause

3.7 Glassdoor

Applause is the world leader in digital quality – built by innovators, powered by people and dedicated to the comprehensive digital testing and feedback needs of our global enterprise customers. Our fully managed solutions harness a powerful combination of community-based testing and advanced technology to ensure organizations can move quickly to release apps, devices and experiences that are consistently functional, intuitive and inclusive in any market. Our experts steward customers through the entire testing process, from strategy through execution, at every stage of the software development lifecycle. And, we seamlessly supplement existing resources, providing actionable, real-time insights that drive customer retention and revenue. With specialties including accessibility, AI and payment testing, we’re proud to be an essential partner to the most innovative names in the digital economy, as we work together to ensure technology works for everyone, everywhere.Our disruptive approach harnesses the power of the Applause platform and leverages a vetted Community of more than one million digital experts worldwide. Unlike traditional testing methods (including lab-based and offshoring), we respond with the speed, scale and flexibility that digital-focused brands require and expect.Applause provides insightful, actionable testing results that can directly inform go/no go release decisions, helping development teams build better and faster, and release with confidence.

Founded in 2007
Framingham, Massachusetts, USA
1.5K employees (118 in marketing)
67% recommend to a friend
77% CEO approval

Salaries

Posted range

$50K/yr – $70K/yr

Taken straight from the job posting.

Community Management median pay in the United States

$75K/yr

Most pay falls between $60K and $94K. Based on 1,008 salaries.

See all Applause salaries

Marketing Team

Marketing Team Size
100 (7% of company)
Median Tenure
6 years
Marketing Roles Posted (Last 30 Days)
1

Funding

Total Funding
$115.8M
Last Raise
$35M
Series F, 10 years ago

Funding History

  • Sep 2016
    Series F • $35M
  • Mar 2015
    Seed • $23.1K
  • Jan 2014
    Series E • $43M

Traffic Signals

Monthly Visitors
549.8K
Monthly Google Ads Budget
$36.6K
Traffic Source Mix
Search
35%
Direct
53.5%
Referral
9.2%
Social
1.5%
Paid
0.7%

Headcount Trend

Current headcount: ~1.5K
Applause logo

Community Manager

Applause · USA · Remote