Communications Specialist

Responsibilities

• Respond promptly to inbound calls, messages, emails, and other communications.
• Communicate clearly and professionally with clients, healthcare staff, Transporters, account holders, and internal teams.
• Utilize knowledge of the Las Vegas area to support accurate and efficient dispatch decisions.
• Monitor dispatch systems and GPS tracking to manage trip progress, Transporter locations, and service efficiency.
• Manage and update reservations, including entering new trips and ensuring accuracy of all details.
• Coordinate communications and operations within assigned territory to support service delivery.
• Accurately document trip details, client requests, service activity, and any transporter-related concerns.
• Proactively communicate delays, route changes, and service updates to Transporters, management, and relevant stakeholders.
• Ensure appropriate Transporter coverage to meet scheduled transport needs and escalate coverage gaps as needed.
• Maintain professionalism and composure in all interactions, including high-volume or time-sensitive situations.

Requirements

• High school diploma or equivalent required.
• 2+ years of relevant experience in dispatch, call center, or high-volume customer service environments, or an equivalent combination of experience and demonstrated capability.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Knowledge of the Las Vegas metropolitan area and surrounding regions preferred.
• Strong technical aptitude with the ability to quickly learn new systems and adapt in a fast-paced environment.
• Customer-focused mindset with strong communication and problem-solving skills.
• Veterans are encouraged to apply.

Preferred

• Knowledge of the Las Vegas metropolitan area and surrounding regions preferred.

Benefits

• Competitive compensation based on experience and qualifications.
• Comprehensive benefits package, which may include medical, dental, and vision insurance, 401(k), paid time off, and other company-sponsored benefits.
• Opportunities for career growth and advancement within a fast-growing organization.
• A rewarding and supportive work environment where your contributions help make a meaningful difference in the communities we se