Responsibilities

• Manage and mentor a team of social media specialists, overseeing day to day workload, quality of deliverables, and professional development
• Serve as the client's senior social media point of contact, guiding overall strategy while ensuring day-to-day execution meets client expectations, including content development
• Partner with account leadership and cross functional account teams (creative, analytics, client services) to deliver fully integrated, insight driven campaigns
• Develop strategies and guidance to enhance the client's presence and engagement with its audience on social media channels
• Guide performance monitoring and social listening efforts, with the expertise to analyze data directly and translate results into actionable recommendations for client and leadership review
• Lead analytics for the client's program, with the ability to dive into reporting directly, ensure accuracy, and identify opportunities for improvement
• Direct and execute the development of social media dashboards and monthly performance summaries, with the ability to build them directly and provide recommendations for client and leadership review
• Support staffing plans and resource allocation for the account's social media team
• Thrive in a fast-paced environment, and adapt quickly to changing priorities and tasks on a day-to-day basis
• Make significant contributions to ICF’s Social Media Community of Practice

Requirements

• 7+ years of experience in social media platform management, strategy and content development
• 2+ years of experience managing or leading staff
• Bachelor's degree in marketing, communications, or a related field
• Ability to obtain a clearance if required by contract.
• Demonstrated ability to lead and develop a team, delegating work and providing constructive feedback
• Demonstrated experience integrating creative, data/analytics, and/or other client services teams to develop fully integrated, insight driven campaigns
• Experience developing high-impact social media and communications plans and presenting to leadership teams
• Detail oriented with the ability to work in a fast-paced environment and manage multiple projects, deadlines, and priorities across a team
• Strong writing skills
• Strong proficiency in in best practices across all major social media platforms and in the use of project management tools

Preferred

• 2+ years of experience at an advertising or consulting agency
• Experience working in highly regulated industries or with government agencies to build social media communications plans
• Experience developing and executive public health, commercial healthcare, and/or energy sector communications plans and strategies