Communications Manager, Product & Community

Responsibilities

• Partner with engineering, partnerships, and product marketing to bring launches and product updates to life through clear, integrated storytelling — including blog posts, press materials, briefings, FAQs, pitch assets, and targeted emails.
• Work with creators to coordinate beta testing, gather testimonials, and highlight compelling examples of how writers and creators are building on Substack.
• Produce and occasionally host external educational programming, including creator Q&As and masterclasses, in collaboration with our education producer, while leading internal cross-team standups.
• Support brand initiatives and special projects, including announcements, partnerships, and cultural moments across earned, social, and editorial channels.
• Serve as a public-facing representative of Substack on Notes, engaging with creator and subscriber conversations, responding to questions, and surfacing feedback to product, support, and other internal teams.
• Maintain internal trackers for launches, updates, and press opportunities, and help triage incoming press inquiries and communications requests with speed and good judgment.

Requirements

• 4-6 years of experience in communications.
• An exceptional writer who can translate complex, technical ideas into clear, engaging narratives for a range of audiences.
• A generalist at heart. You're as comfortable crafting a product launch post as you are jumping into a creator Q&A, going on-camera to present a masterclass, or supporting an internal workflow.
• Comfortable with ambiguity and energized by a scope that may evolve over time.
• Strong organizational skills and the ability to manage multiple workstreams without letting things slip.
• Experience working cross-functionally with product, partnerships, or community teams.
• Resourceful and self-directed. You find your footing quickly and don't wait to be told what to do next. You have a high sense of initiative and urgency.
• Curious about culture, media, and the creator economy, and excited about helping independent creators succeed.
• Willing to collaborate with any writer or creator on the platform regardless of their views.
• Based in New York City or San Francisco.

Benefits

• exceptional benefits.