Product Operations Analyst, Patient Communications
Oak Street Health, part of CVS Health
Albany, NY (Remote)
$44K/yr - $94K/yrIn-houseFull-timeMid level2+ years exp.
2 hrs ago
Communications Manager, Product & Community
New York, USA (Hybrid)
$115K/yr – $130K/yrMid Level4+ years expFull time
Posted 4 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Drive Substack's communications across product launches, creator education, and brand storytelling to support independent writers and creators.
- Own cross-functional storytelling for launches, beta tests, and creator programs.
- Must-have: 4-6 years in communications with proven writing.
- Standout: Public-facing notes engagement and rapid triage of press inquiries.
Job Description
Responsibilities
- Partner with engineering, partnerships, and product marketing to bring launches and product updates to life through clear, integrated storytelling — including blog posts, press materials, briefings, FAQs, pitch assets, and targeted emails.
- Work with creators to coordinate beta testing, gather testimonials, and highlight compelling examples of how writers and creators are building on Substack.
- Produce and occasionally host external educational programming, including creator Q&As and masterclasses, in collaboration with our education producer, while leading internal cross-team standups.
- Support brand initiatives and special projects, including announcements, partnerships, and cultural moments across earned, social, and editorial channels.
- Serve as a public-facing representative of Substack on Notes, engaging with creator and subscriber conversations, responding to questions, and surfacing feedback to product, support, and other internal teams.
- Maintain internal trackers for launches, updates, and press opportunities, and help triage incoming press inquiries and communications requests with speed and good judgment.
Requirements
- 4-6 years of experience in communications.
- An exceptional writer who can translate complex, technical ideas into clear, engaging narratives for a range of audiences.
- A generalist at heart. You're as comfortable crafting a product launch post as you are jumping into a creator Q&A, going on-camera to present a masterclass, or supporting an internal workflow.
- Comfortable with ambiguity and energized by a scope that may evolve over time.
- Strong organizational skills and the ability to manage multiple workstreams without letting things slip.
- Experience working cross-functionally with product, partnerships, or community teams.
- Resourceful and self-directed. You find your footing quickly and don't wait to be told what to do next. You have a high sense of initiative and urgency.
- Curious about culture, media, and the creator economy, and excited about helping independent creators succeed.
- Willing to collaborate with any writer or creator on the platform regardless of their views.
- Based in New York City or San Francisco.
Benefits
- exceptional benefits.
Substack
Substack is a new media app that connects you with the creators, ideas, and communities you care about most. Founded in 2017, Substack is building a new economic engine for culture by putting publishers in charge and enabling subscribers to support the work they deeply value.There are more than 5 million paid subscriptions to writers and creators across the Substack network.
