Responsibilities

• Develop and execute a comprehensive communications strategy aligned with the Rolling Hills Clinic’s strategic plan and mission, vision, values.
• Design, develop, and execute initiatives and solutions aligned with the clinic’s belonging and engagement objectives and strategy.
• Manage website strategy, development, and optimization.
• Manage marketing and communications initiatives overseeing marketing, website, social media, internal and external communications, and brand management; ensuring consistency and coherence across all communication channels.
• Develop key messaging frameworks for leadership, providers, and department heads.
• Serve as steward of the Clinic’s brand identity and enforce branding guidelines across all materials and platforms.
• Ensure consistent visual, written, and digital representation across multiple clinic sites.
• Lead social media strategy with measurable engagement and reach goals. Monitoring public sentiment; implement reputation management strategies.
• Creates content for amplification through traditional media, social media, video, and other channels.
• Ensure content is engaging, accurate, and adheres to brand guidelines; while reflecting cultural respect and organizational credibility.
• Monitor digital analytics and adjust outreach strategies to improve patient engagement and community access to care.
• Oversee content management systems and vendor relationships.
• Craft executive messaging, staff announcements, policy update communication, and organizational communications.
• Support leadership in change management communication initiatives.
• Develop structured internal communication systems across all sites and strengthen organizational culture through transparent and consistent messaging.
• Responsible for developing and implementing effective communication strategies related to medical messaging and healthcare content.
• Conducts patient touchpoint assessments and recommends improvements to enhance the patient experience in lobbies, kiosks, signage, and key patient engagement areas.
• Develops and provides communication standards and training for PSC greetings, scripting, voicemails, and RHC phone and after-hours messaging.
• Supports integration of Tribal culture into clinical spaces and communications through collaboration on culturally meaningful design and messaging elements.
• Produce and oversee high-level written content including: Annual reports, strategic communication plans, public health campaigns, etc.

Requirements

• Bachelor’s Degree in Communications, Public Relations, Marketing, Journalism, or related field.
• Minimum 5 years of professional experience in Communications, or related field, including 2 years’ experience in a healthcare setting, Tribal government, or highly regulated environment.
• Demonstrated experience in strategic communications planning and media relations.
• Experience supervising staff and/or managing contracted vendors.
• Advanced writing, editing, and proofreading skills with meticulous attention to detail.
• Demonstrated ability to manage sensitive or crisis communications situations.
• Valid CPR Certification
• Valid California Driver’s License
• Pre-employment drug testing.
• Department of Justice fingerprint clearance through Federal, State, and Child Abuse Index.

Preferred

• Master’s Degree in Communications, Public Relations, Marketing, Journalism, or related field.
• Experience working with Tribal populations and knowledge of health disparities.
• Bilingual