Responsibilities

• Implement and maintain a multi-channel communications strategy aligned with organizational priorities and programming.
• Develop and manage content across email, social media, website, print materials, and press communications.
• Ensure consistent brand voice, tone, and messaging across all external communications.
• Coordinate content gathering across departments to highlight bookstore, events, education, development, and community initiatives.
• Supervise and support the Social Media Coordinator, providing guidance on content planning, messaging, scheduling, and audience engagement.
• Oversee development and maintenance of social media content calendars aligned with organizational priorities and campaigns.
• Provide captions, messaging guidance, and storytelling support for social media and digital platforms.
• Manage organization-wide email communications and newsletters.
• Segment and tailor messaging for key audiences including customers, donors, educators, community partners, and authors.
• Collaborate with the Development team on fundraising and donor communication campaigns.

Requirements

• Minimum of 3 years of experience in communications, marketing, public relations, or nonprofit storytelling;
• Demonstrated ability to develop compelling content across multiple platforms, including email, social media, websites, print, and media relations;
• Strong project management skills with the ability to manage multiple priorities, collaborate across departments, and meet deadlines in a fast-paced environment;
• Excellent writing, editing, and interpersonal communication skills, with a keen eye for consistency, accuracy, and brand voice;
• Experience supervising or mentoring staff and coordinating collaborative communications efforts;
• A passion for books, literacy, storytelling, and building meaningful connections with diverse audiences.

Preferred

• Creative, organized, and detail-oriented communicator who can translate organizational priorities into engaging stories and campaigns; Collaborative team member who enjoys working across departments to elevate programs, fundraising, bookstore initiatives, and community impact; Strategic thinker who balances big-picture messaging with day-to-day execution and thrives in a dynamic nonprofit environment; Dedicated to cultivating a communications style that is welcoming, inclusive, authentic, and mission-driven.

Benefits

• Healthcare: Monthly employer stipend towards premiums for employees enrolled in our United Healthcare plan
• Paid Time Off (PTO): 12 days annually
• Paid Holidays: 7 floating holidays to be used at employees’ discretion plus three set days when all of Bookmarks operations are closed (January 1, Thanksgiving Day, December 25)
• Staff perks: Bookstore discount and access to free print, audio, and digital books.