Communications & Engagement Manager

Chattanooga, TN (Hybrid)

Salary Not AvailableMid Level4+ years expFull time

Posted 2 months ago

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Job Summary

Own citywide communications and public engagement by shaping social media, media relations, and resident-focused content across digital and live channels.

  • Own city communications: social media management, content creation, scheduling, engagement, and analytics.
  • Public affairs and media: represent the city at events and coordinate media coverage and responses.
  • Policy translation and content production: convert complex policies into clear resident-friendly messaging and digital media assets.

Job Description

Responsibilities

  • Manage city social media platforms, including content creation, scheduling, engagement, and analytics monitoring
  • Write and distribute city news releases, newsletters, announcements, and community alerts
  • Maintain and update city website content for clarity, accuracy, and timeliness
  • Be a public face of the city — represent the City at public events, community meetings, and in some media engagements
  • Support live coverage of city events; coordinate media logistics when needed
  • Collaborate with departments to translate complex policies, initiatives, and programs into clear, resident-friendly language
  • Assist with drafting ordinances, resolutions, and policy documents
  • Build and maintain relationships with local media and community organizations
  • Monitor media coverage affecting city reputation and coordinate responses when needed
  • Produce digital media content (graphics, photos, and videos) to advance city communications and public engagement
  • Track performance metrics and recommend improvements for digital engagement and outreach
  • Performs other duties as assigned

Requirements

  • Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field preferred.
  • One (1) to four (4) years of professional experience in communications, public relations, journalism, social media management, marketing, public affairs, or a related field preferred.
  • Excellent written, verbal, and interpersonal communication skills, with the ability to communicate effectively, professionally, and tactfully with diverse audiences.
  • Strong content development, storytelling, editing, and public engagement skills across print, digital, web, and social media platforms.
  • Proficiency with Microsoft Office applications and experience using website content management systems, social media platforms, analytics tools, and graphic/video design software such as Canva, Adobe Creative Suite, or equivalent.
  • Strong organizational, project management, and leadership skills, with attention to detail, accuracy, and the ability to manage multiple priorities and supervise assigned staff or projects.
  • Ability to establish and maintain effective working relationships with employees, elected officials, community stakeholders, media representatives, public agencies, and the general public.
  • Ability to sit, stand, walk, and move materials weighing up to 25 pounds as needed for meetings, events, and outreach activities.
  • Ability to speak before groups, represent the organization at public meetings and events, and respond effectively under varying conditions.
  • Ability to work flexible hours, including occasional evenings, holidays, and special events, and to respond to communications-related needs as required.
  • Possession of a valid driver's license and the ability to successfully complete a background check.

City of Collegedale

The City of Collegedale incorporated in 1968 under the Commission / Manager form of government. The city has experienced steady growth over its history and enjoys a rich and diverse culture anchored by Southern Adventist University and being a suburban community of Chattanooga and the Tri-State region. McKee Foods Corporation (Little Debbie Snack Cakes) has several facilities and is headquartered here. Our many thriving residents and small businesses comprise a community on the move and continues to be one of the fastest growing cities in the State of Tennessee with direct access to the Mega Industrial Site of Enterprise South.Low taxes, friendly business climate, affordable housing, family wage jobs, and so many recreational, shopping and educational opportunities have folks coming to and current residents staying in Collegedale. Our southern charm makes all the difference as we celebrate our success and treasure our past.

Founded in 1968
10 employees

Traffic Signals

Monthly Visitors
6.6K
Traffic Source Mix
Search
26.8%
Direct
49.1%
Referral
6%
Social
16.6%
Paid
1.3%

Headcount Trend

Current headcount: ~10