Communications Coordinator

Responsibilities

• Manage mass emails through our ESP, including regular newsletters and programmatic updates to volunteers and other stakeholders, year-round outreach, and time-sensitive crisis, health, and safety communications; coordinate content, proofs, scheduling, and quality control.
• Optimize volunteer email engagement, timing and cadence, subject lines, accessibility, and performance data; coordinate messaging across teams to reduce duplication and increase
• Gather, organize, and repurpose photos, videos, stories, project notes, and other content, and maintain an organized library of approved communications assets.
• Support storytelling and content dissemination across email, social media, web, and other channels so strong content reaches the right audiences in useful formats. Including day-to-day content creation, execution, and performance monitoring.
• Support routine communications and branding needs from staff and volunteer chapters, including flyers, conference materials, business cards, logos/icons, templates, and other assets.
• Track basic email and social media performance, share practical insights, and collaborate with staff across departments to keep communications timely, accurate, and coordinated.

Requirements

• Bachelor's degree or equivalent professional experience in communications, marketing, public relations, nonprofit communications, or a related field.
• At least 2 years of experience supporting communications, digital marketing, email marketing, social media, or related work.
• Excellent writing, editing, and proofreading skills, with the ability to make information clear, concise, and audience-appropriate.
• Familiarity with email marketing principles, audience segmentation, testing, and performance measurement, with hands-on experience preferred.
• Proficiency with creative tools like Canva or Adobe required, including the ability to create and adapt polished, on-brand digital and print assets using existing brand guidelines and templates.
• Experience managing or supporting organizational social media channels, including content scheduling, community engagement, and basic performance tracking.
• Strong organizational and project management skills, including the ability to manage recurring deadlines, follow up with contributors, and coordinate multiple communications requests at once.
• Comfort working collaboratively with colleagues and volunteers across teams, including gathering content and translating internal information into useful communications for a broad range of audiences.
• Proficiency in Google Workspace or Microsoft Office and comfort learning new communications and content management platforms.

Preferred

• Experience communicating with a large volunteer, member, chapter, or distributed internal audience.
• Training or certification in email marketing, digital marketing, or related disciplines is a plus.
• Experience with Adobe Creative Suite or other design and asset-production tools.
• Experience with social media scheduling tools, analytics platforms, or content management systems.
• Familiarity with Salesforce is a plus.
• Understanding of digital accessibility, inclusive communications, and brand management best practices.
• Experience in a nonprofit, engineering, infrastructure, international development, or community-based organization.
• Prior EWB-USA volunteer experience is a plus but not required.
• Passion for EWB-USA's mission and vision.