Responsibilities

• Build and send mass emails for Alumni/Parent Engagement and campus units, track delivery and engagement, and fix data issues.
• Embed brand standards in communications and optimize email effectiveness using recommendations.
• Create and maintain alumni website pages, events, and registrations.
• Maintain alumni data with the Manager of Digital Communications, including merges and data transfers between systems.
• Manage social channels for the Alumni Association and monitor interactions, escalating concerns as needed.
• Support emergency communications from the President’s Office to alumni/parents, including after-hours work when required.
• Research and apply best practices for alumni communications and ensure a consistent user experience with brand guidelines.
• Troubleshoot alumni site and online community issues with strong problem solving and technical support.

Requirements

• Bachelor’s degree (Wheaton College preferred)
• Strong attention to detail and correct grammar/punctuation
• Excellent interpersonal, communication, and organizational skills; ability to manage multiple tasks
• Familiarity with Adobe Creative Suite (especially Photoshop) and CMS platforms (WordPress, Drupal) is a plus

Preferred

• Knowledge of web content/email marketing strategies and current trends in electronic communications is helpful but not required