Communications Associate - Lifeline

Responsibilities

• Demonstrate strong writing and editing skills with focus on application to multiple audiences.
• Understand marketing and communications best practices.
• Write for online audiences, including USAC’s website and online tools.
• Assist in development of content for PowerPoint presentations, outreach collateral, and webinars.
• Respond to stakeholder questions and concerns, and facilitate conversations between internal operations, technology and customer service teams, and external stakeholders.
• Review outgoing communications, maintain lists, project status updates, and checklists.
• Collaborate with USAC teams, as needed, to support the development and execution of successful and efficient stakeholder communications and training sessions.
• Implement outreach strategies to connect with target constituencies.
• Assist in identification and implementation of process improvement practices.
• Other duties, as assigned.

Requirements

• Bachelor’s degree with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education.
• Zero (0) to Two (2) years of directly related experience. A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered.
• English or Communications degree preferred.
• Outstanding communication skills with clear and concise writing and reading comprehension.
• Ability to rely on instructions and established guidelines.
• Ability to identify and implement continuous process improvement.

Benefits

• USAC’s comprehensive benefits package includes Medical, Dental, Vision, 401k, FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.
• USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage.
• Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year.
• Regular telework schedule and opportunities to take professional development courses and training.