Responsibilities

• Artfully Crafted Advocacy: Constantly focus on relationship development including recommending beneficial products and services
• Consistent focus on first contact resolution with every interaction
• Utilize and provide all the tools necessary to guide members towards financial success
• Provide accurate and complete information about Credit Union products and services to members
• Maintain all appropriate required service standards
• Comply with all policies, procedures and regulations
• Maintain confidentiality and security of member information
• Meet or exceed scorecard expectations
• Collaborate with branches and support departments
• Maintain knowledge in all credit union programs, ensuring accuracy is delivered to all members

Requirements

• High school diploma or equivalent required
• Minimum of 2 years’ experience in customer service with contact center skills preferred
• Reliable and dependable transportation and attendance
• A personal smartphone with the capability of uploading the latest operating versions of IOS or Android, is required

Preferred

• Previous work in a financial institution is a plus

Benefits

• PTO (paid time off) and financial loan programs to help you achieve your next adventure. And your birthday? We consider this a holiday too and give you a day off to celebrate!
• 401k Perk. We’ll jump-start your savings by matching your contributions (100% of the first 5% you invest). Those match dollars are pre-taxed and 100% vested the month following your date of hire.
• Dress Code Extraordinaire. We’ve implemented a casual-dress work environment which includes On Tap branded gear, along with the option of beer gear to showcase our beer heritage and brewery partners. As a bonus, we also give clothing stipends to help you fill your closet.
• Wellness Center. Deeply discounted at only $5.00 per month, you’ll have access to a state-of-the-art workout facility including daily fitness classes like spinning and yoga.
• Special employee rates on loans – mortgages, Visa, auto/boats/RV's.
• Make the Grade. On Tap believes in supporting our employees by offering regular career coaching and underwriting 75% of your education expenses up to $2,500 each year after one full year of employment.
• Co-workers. They are pretty cool, really like their jobs, embrace collaboration, ensure our members take center-stage and are life-long learners.