Responsibilities

• Provide oversight and expert guidance across multiple concurrent commerce strategy engagements across industries, including channel strategy and role definition, commerce operating model design, experience optimization, and the value narrative and business case behind where to invest
• Serve as a trusted advisor to senior client stakeholders, leading executive readouts and decision-ready recommendations on commerce's role as a growth channel with credibility and authority
• Drive the implications of commerce strategy and channel positioning into other parts of the commercial strategy agenda - including customer experience, pricing, and growth strategy - guiding how clients prioritize commerce use cases based on business value and strategic fit
• Drive pipeline and business development activities, including leading proposal responses, shaping client solutions, and supporting business development across the practice
• Contribute to and lead thought leadership efforts that build the practice's reputation and market presence in commerce strategy
• Confidently lead teams to strong outcomes while managing scope, timelines, risks, dependencies, and client needs across engagements
• Maintain a strategic, value-oriented perspective on commerce technology and platform capabilities sufficient to guide broader commerce transformation engagements, without owning day-to-day technical delivery
• Use advanced analytics and AI-enabled tools to improve efficiency, insight generation, and work quality
• Lead, coach, and develop teams while fostering an inclusive, high-performing culture and modeling Deloitte leadership behaviors

Requirements

• 12+ years of experience with a demonstrated history of consulting delivery in commerce strategy, digital commerce, customer experience, technology-enabled transformation, or related areas
• 8+ years of experience working directly with business, digital, technology, or commerce client teams
• 5+ years of experience selling and delivering, including supporting pursuits, leading proposal responses, shaping client solutions, and owning delivery outcomes
• 4+ years of experience leading and overseeing multiple engagements or teams concurrently
• 5+ years of experience shaping commerce strategies and translating them into actionable roadmaps, operating models, or implementation plans
• 1+ years of experience incorporating AI into daily workflow and leveraging AI tools to enable and optimize the client experience
• Ability to travel up to 30%+ on average, based on the work you do and the clients you serve
• Limited immigration sponsorship may be available

Preferred

• Working knowledge of digital commerce platforms and capabilities sufficient to guide strategy and prioritization decisions across engagements, without owning hands-on implementation
• Experience connecting commerce strategy to adjacent areas of commercial strategy, such as customer experience, pricing, or growth strategy, and guiding clients toward prioritized recommendations at the executive level
• Demonstrated track record of generating pipeline and converting opportunities into sold work
• Experience leading thought leadership, eminence building, and proposal development
• Experience growing and developing teams in a highly collaborative and dynamic environment, especially practitioners with 2-4 years of experience