Clinic Growth Manager

Responsibilities

• Design and manage a clinic community program including newsletters, referral programs, peer spotlights, and online engagement initiatives
• Develop and run clinic-focused seminars and educational webinars on topics like in-platform best practices, successful workflows, and platform updates
• Develop best practice playbooks, how-to guides, and self-serve resources that help clinics maximize platform value
• Lead best practice sessions to share learnings, tips, and platform updates
• Analyze usage trends, sales patterns, and platform engagement to identify underperforming clinics and build targeted re-engagement plans
• Monitor key health metrics across the platform to flag at-risk accounts before churn becomes a risk
• Act as a feedback loop between clinics and the product team: know what clinics need and advocate for it
• Leverage AI tools and partnership with the data team to build and maintain dashboards to track clinic health, engagement, and growth metrics
• Prepare regular business reviews with data-driven insights for internal stakeholders

Requirements

• Bachelors Degree
• 3–5 years of experience in Community Engagement, Growth Marketing, Customer Success, Account Management, or a client-facing role, ideally in a SaaS or technology company
• A track record of driving measurable growth outcomes across a large customer base
• Comfort with data: You can pull a report, spot a trend, and translate it into action
• Experience building or contributing to community programs, event coordination, or customer education initiatives
• A natural communicator who can hold a room in a seminar, build trust in a 1:1, and write a newsletter people actually read
• Highly organized with the ability to manage multiple programs and initiatives simultaneously
• Comfortable shifting between program-level thinking and direct clinic conversations when the situation calls for it.
• Skilled at translating user feedback and behavioral data into program decisions
• Experience in veterinary, healthcare, or life sciences is a strong plus but not required

Preferred

• Familiarity with Salesforce, HubSpot, or similar CRM tools
• Experience with customer health scoring or churn prediction frameworks
• Prior experience in a high-growth startup environment

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events